IT Infrastructure and Operations Manager (Ref: KH575

Our client is a leading player in telecommunications infrastructure. As part of its
expansionary plan it is seeking to employ an experienced professional to join them as
IT Infrastructure & Operations Manager (Ref: KHXXX)
The successful candidate will be responsible for overseeing the technical managerial
and service delivery aspects of the organisations IT Infrastructure. As part of the IT
leadership he/she shall plan design implement and operate the enterprise network and
infrastructure while managing the team responsible for running the day-to-day
operations. He/she is also expected to provide technical leadership and consultation
across the organisation in the enterprise network and IT Infrastructure areas.

The Job
Ensure system and network infrastructure and associated technologies operate
efficiently are highly available and perform within agreed targets.
Contribute to the strategic planning budgeting development implementation and
enforcement of IT operational procedures policies and standards associated with
cyber security system capacity planning backup strategy system utilisation
desktop/notebook computers support and disaster recovery.
Lead and provide operational support for all data centres server rooms servers
(both on-premise and Cloud) and network equipment across the organization
Collaborate with IT colleagues especially the Cyber Security team to ensure
cyber and physical security adequacy of the IT infrastructure and to deliver a
secure platform for the Company to carry out its business.
Recommend measures to prevent and detect unplanned system and network
outages to ensure maximum availability and to ensure smooth and proper
restoration and recovery of services in the event of unplanned system or network
outage.
Maintain up-to-date inventory and documentation for network equipment servers
and laptop / desktop computers while ensuring that they are adequately covered
in terms of maintenance and support.
Manage the implementation of network and infrastructure-related projects.
Provide IT Network / Infrastructure leadership and input into application systems
and cyber security projects undertaken by the Company including the planning
provision and support of the underlying IT infrastructure.
Partner with IT colleagues and vendors to resolve IT infrastructure issues and to
perform change requests including those that may be related to application and
Cyber Security.
Source manage and work with vendors for the smooth operations and
maintenance of the companys IT infrastructure disaster recovery and desktop /
laptop computer support ensuring that they meet their contractual obligations and
timely closure of tickets.
Assist relevant teams in the fulfillment of Business Continuity Plan (BCP) Disaster
Recovery Plan (DRP) and Cyber Security Incident Response Plan (CSIRP).

Provide technical support and administration for Windows and non-windows
servers desktop computers notebook computers printers and peripheral devices.
Assist with the submission of approval papers and ad-hoc projects requiring
support from the Infrastructure team.
Manage a team of IT staff in fulfillment of the above.
Attend to any other reasonable duties as assigned by IT Director.
The Candidate
Bachelor's Degree (or higher) in Engineering Computer Science / Information
Technology or relevant discipline.
At least 10 years of Infrastructure and Operations experience om a medium-to-
large entreprise including at least 2 years of Cyber Security experience
At least 3 years of Cloud computing experience either with Amazon Web
Services Azure or Office 365.
Hands-on technical knowledge of IT infrastructure IT operating systems and
products including:
o Network devices such as routers switchers and load balancers
o System and network architecture and design such as LAN / WAN
Virtualisation VPN
o System and network monitoring tools eg. SolarWinds
o Exchange Server SAN Active Directory Group Policy
o End-user computing such as PCs printing videoconferencing
Experience in systems monitoring and management including incidence
management and disaster recovery
Good project management experience
Experience managing a team of IT Infrastructure and Operations staff
supervising and motivating a high-performance team.
Good team player with strong analytical and problem-solving skills.
Positive and assertive personality
Strong experience in evaluating contracting and vendor negotiations and
management
Technical certifications (e.g. MCSE MCITP CCNA ITIL)
Able to communicate clearly and confidently with staff and external organisations
both orally and in writing.

Interested professionals are to submit their applications and CVs in MS Word format
stating current and expected salary packages to as an
expression of their interest. We regret that only short-listed candidates will be notified.

Required Experience:

Manager