IT Change Manager

As a leading financial services and healthcare technology company based on revenue SS&C is headquartered in Windsor Connecticut and has 27000 employees in 35 countries. Some 20000 financial services and healthcare organizations from the worlds largest companies to small and mid-market firms rely on SS&C for expertise scale and technology.

Job Description

Title: Private Cloud IT Change Manager

Location: Melbourne/Sydney Australia II Hybrid

Type: Full Time Permanent.

Reports to: Director AU Production Support

Get To Know Us:
SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue SS&C is headquartered in Windsor Connecticut and has 20000 employees in over 90 offices in 35 countries. Some 18000 financial services and healthcare organizations from the worlds largest institutions to local firms manage and account for their investments using SS&Cs products and services.

Why You Will Love It Here!
Flexibility: Hybrid Work Model

Your Future: Income Protection Insurance & Salary Continuance
Work/Life Balance: Generous Bereavement & Compassionate leave
Your Wellbeing: Private Health Insurance discount Primary & Secondary Paid Parental leave Death & TPD Insurance
Diversity & Inclusion: Committed to Welcoming Celebrating and Thriving on Diversity
Training: Hands-On Team-Customized including SS&C University
Extra Perks: Discounts on fitness clubs travel and more!

What You Will Get to Do:
SS&C Bluedoor is experiencing an exciting transformation period undergoing a modernization of its existing technology. As the part of this journey we are seeking an IT Change Manager to lead and coordinate the implementation of changes across IT systems software and infrastructure. This role is critical in ensuring that all changes to Production technology systems and services are executed smoothly efficiently and with minimal disruption to business and client operations. The ideal candidate will bring strong leadership communication analytical skills and experience in ITIL or equivalent industry frameworks to manage the change processes assess risks and collaborate with stakeholders to drive successful outcomes.

• Develop deliver and execute a comprehensive Change Management strategy aligning to the current ITSM MSP and Cloud project requirements whilst adhering to SS&Cs global policies and processes certified under ISO 27001.
• Develop and implement a local change process which compliments and leverages the SS&C Enterprise Change Framework (ECF).
• Serve as the key liaison between cross-functional teams to ensure smooth technology adoption by aligning workflows promoting consistent knowledge sharing and delivering change initiatives that build stakeholder capability and readiness.
• Own the IT Change process facilitating Change Advisory Board (CAB) meetings governing the presentation assessment and approval of Change Requests.
• Following identification of risks perform detailed change impact assessments readiness evaluations and risk mitigation strategies across business and technical streams supporting general business items and Private Cloud migration initiatives
• Collaborate closely with project managers solution architects and business SMEs to synchronise change efforts with technical delivery
• Monitor and Report on change performance metrics including success rates change related incidents and continuous improvement.
• Support ongoing Bluedoor and Private Cloud migration change events utilising the newly defined change management process.
• Act as gatekeeper to Production ensuring no unauthorised change impact production environments whilst enabling efficient and controlled delivery of fixes.
• Champion change by addressing resistance promoting adaptability gathering stakeholder feedback and driving continuous improvement to sustain change.

What You Will Bring:

• Proven experience in change management and transformational change delivery.
• Ability to think strategically and deliver simultaneous change programs.
• Excellent verbal communication skills and active listening skills.
• Strong problem solving and identifying root cause to address challenges effectively.
• Must be a team player and able to work collaboratively and flexibly with and through others.
• Proven experience in supporting change management for new service and product offerings.
• Proficiency in identifying potential risks and develop appropriate risk mitigation strategies.
• High level of attention to detail to ensure all aspects of the change are managed meticulously.
• Proven experience in managing and influencing stakeholders at all levels.

• Bachelors or masters degree in information technology Computer Science Engineering or a related field.

• 5 years of experience in IT Change Management or IT Service Management roles.
• Strong knowledge of ITIL framework (ITIL v4 certification preferred).
• Experience with change management tools (e.g. ServiceNow Jira).
• Excellent communication facilitation and stakeholder management skills.
• Proven ability to manage multiple priorities in a fast-paced environment.
• Proven ability to drive the establishment and evolution of process across a complex business

We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. Its important to us that we strive to have a workforce that is diverse in the widest sense.

Thank you for your interest in SS&C! If applicable to further explore this opportunity please apply directly with us through our Careers page on our corporate website @ explicitly requested or approached by SS&C Technologies Inc. or any of its affiliated companies the company will not accept unsolicited resumes from headhunters recruitment agencies or fee-based recruitment services.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race color religious creed gender age marital status sexual orientation national origin disability veteran status or any other classification protected by applicable discrimination laws.