Content Moderator (Italian or German)
Content Moderator (Italian or German)
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Job Description
Location: Porto Portugal
Employment Type: Full-time
Work model: On-site
We are seeking a service-oriented and reliable professional to provide high-quality support to business clients across multiple communication channels. If you are fluent in foreign languages and English and you enjoy problem-solving in a fast-paced international environment this role could be a great fit for you.
Key Responsibilities
- Review various content types including videos news articles images political advertisements and social media profiles.
- Evaluate content based on factors such as age-appropriateness level of violence sexual themes and political transparency.
- Apply content policies consistently to digital material and follow established handling procedures.
- Detect subtle differences in the meaning of digital communication and enforce the clients terms of use accurately.
- Participate actively in employee assistance programs reporting initiatives and training to promote personal and community well-being.
- Escalate issues through appropriate channels when necessary to maintain performance standards and meet required KPIs.
- Follow security protocols maintain confidentiality and adhere to project requirements in all aspects of the role.
Essential Skills Qualifications & Experience
- Native or fluent proficiency in either Italian or German (C2 level) both spoken and written; fluent in English (C1 level).
- Minimum education: High School diploma.
- Stable and consistent employment history.
- Excellent interpersonal skills and a cooperative team attitude.
- Ability to perform well in fast-paced environments with strong multitasking capabilities.
- High attention to detail and precision when managing customer information.
- Strong problem-solving skills critical thinking and the ability to work independently.
- Friendly professional and proactive in delivering customer service.
- Experience in sectors like retail banking or general customer support is advantageous.
- Willingness to work rotating shifts and full-time on-site schedules.
- Flexibility and adaptability to evolving procedures technologies and customer demands.
Benefits
- Chance to join a leading global brand in travel and tourism.
- Work schedule includes Monday through Sunday with 24/7 rotating shifts.
- Competitive pay with incentives based on performance.
- Opportunities for career advancement within the BPO sector.
- Supportive and collaborative workplace culture.
- Access to exclusive travel benefits and discounts.
How to Apply Multilingual Customer Service Careers
We actively encourage applications from candidates of all backgrounds identities and abilities. Please submit your CV highlighting your language skills relevant customer service experience and a short summary of your career ambitions. A cover letter is optional but gives you the opportunity to share your passion for customer excellence and teamwork.
Our Commitment to Diversity and Inclusion
Our company is dedicated to fostering a diverse empowering and respectful workplace where every team member is valued. Join us as a Customer Service Representative and help shape the future of international customer engagement as a key member of our Cambridge-based team.
Employment Type
Full Time
