Sales Assistant
Sales Assistant
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Job Description
Mekari is Indonesias no. 1 Software-as-a-Service (SaaS) company. With our ecosystem of software solutionsincluding Mekari Jurnal Mekari Talenta Mekari Qontak and Mekari Flex we aim to facilitate entrepreneurs and leaders as they accelerate the digital transformation of their businesses.
In our 10 years of journey we have reached over 1 Million platform users and were not planning to stop any time soon. We need more people like you: builders and owners with calculated ambition who are ready to #ElevateThroughImpact and raise Indonesias software standard.
Job Description:
A Sales Assistant supports the sales team in achieving their targets by providing administrative operational and customer service assistance. They act as the first point of
contact for customers ensuring a seamless sales experience while contributing to the overall success of the sales department.
1. Customer Interaction
- Greet and assist customers in a friendly and professional manner.
- Provide detailed information about products or services.
- Address customer inquiries resolve complaints and ensure satisfaction.
2. Sales Support
- Assist the sales team with preparing quotes proposals and contracts.
- Process sales orders invoices and follow up on pending orders.
- Monitor stock levels and communicate inventory needs to relevant departments.
3. Administrative Tasks
- Maintain and update customer records in the CRM system.
- Generate sales reports track performance metrics and identify trends.
- Coordinate with other departments (e.g. marketing or logistics) to ensure smooth operations.
4. Merchandising and Displays
- Assist with setting up product displays ensuring they are appealing and up-to-date.
- Monitor the store or showrooms cleanliness and organization.
5. Team Collaboration
- Support sales representatives during client meetings or events.
- Provide feedback from customers to improve products or services.
- Participate in team meetings and contribute to sales strategies.
Requirements/Qualifications:
- High school diploma or equivalent (bachelors degree in business or a related field is a plus).
- Previous experience in retail customer service or sales is preferred.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Proficiency in Microsoft Office Suite and CRM software - Zoho.
- Basic math skills for processing transactions and invoices.
- Friendly approachable and customer-focused.
- Self-motivated and goal-oriented.
- Team player with a positive attitude.
Work Environment:
- Ability to work flexible hours including weekends and holidays if required.
- Comfortable working in a retail or office setting with potential physical demands like standing or moving stock.
We wish you the best. Hope to see you around soon!
Employment Type
Full-Time
