IT Infrastructure Engineer

Overall Purpose of the Role

• We are seeking an experienced and proactive IT Infrastructure Engineer to join our Singapore office. This individual will play a key role in supporting and maintaining our global infrastructure ensuring high availability performance and security across our systems and networks. The role requires a mix of deep technical expertise project leadership and the ability to work independently in a fast-paced dynamic environment.

Key Responsibilities

• Provide day-to-day support and ongoing maintenance for network switches and routers across the Asia region.

• Support and manage the global VMware virtualized infrastructure.

• Oversee global backup and monitoring systems addressing issues and alerts in a timely and prioritized manner.

• Maintain and support voice infrastructure within the Asia region including Cisco Unified Communications.

• Act as a third-line support resource for both Windows desktop and server environments delivering prompt and professional resolution to user requests.

• Support all facets of IT infrastructure and contribute to end-user support when required.

• Ensure all technical processes procedures and configurations are accurately documented and kept up to date.

• Adhere to all company and team policies standards and procedures consistently.

• Escalate relevant issues concerns or incidents to the line manager including policy breaches and near misses.

• Take an active role in business continuity planning and testing activities.

• Champion cybersecurity by upholding the firms standards and best practices.

• Demonstrate the ability to work independently with minimal supervision managing multiple ongoing tasks effectively.

• Lead and take ownership of complex infrastructure projects including large-scale deployments of hardware and software.

• Research and propose solutions to technical problems and share knowledge with the broader team.

• Support the Technology Infrastructure Manager with ad hoc responsibilities and initiatives.

• Be available and contactable for after-hours support when required.

• Act as a third-line support resource for both Windows desktop and server environments delivering prompt and professional resolution to user requests.

• Support all facets of IT infrastructure and contribute to end-user support when required.

• Provide ad hoc desktop support as needed including desk moves onboarding of new joiners and other hands-on tasks within the office environment.

• Ensure all technical processes procedures and configurations are accurately documented and kept up to date.

• Bachelors degree in Computer Science or a related field (minimum 2:1 classification).

• Professional certifications such as CCNA VMware or Microsoft credentials are highly desirable.

Experience

• Minimum of 10 years experience in a similar infrastructure role ideally within an investment management or financial services environment.

• Demonstrated ability to deliver technical projects in high-pressure deadline-driven contexts.

• Proven track record of successfully managing infrastructure operations at an enterprise level.

Skills

Required:

• Proficient in Cisco Unified Communications including Expressway and Jabber.

• Strong understanding of Cisco switching and routing (CCNA level or higher).

• Skilled in writing and using PowerShell scripts for automation and system management.

• Hands-on experience with VMware administration and enterprise storage systems.

• Familiar with Nagios Grafana and Prometheus for monitoring infrastructure.

Desirable:

• Knowledge of Cisco AMP for endpoint protection.

• Experience with Veeam backup solutions and deployment.

• Familiarity with Nimble Storage systems.

• Exposure to container technologies such as Docker.

Soft Skills

• Excellent written and verbal communication skills.

• Strong problem-solving and analytical abilities.

• Effective at multitasking and prioritizing in demanding environments.

• Resilient under pressure with a calm and structured approach to incident response.

• Proactive can-do attitude with a strong sense of ownership.

• High standard of customer service and user experience.

• A reliable team player collaborative and supportive of colleagues.