Customer Support Lead
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Key ResponsibilitiesLead and motivate a team of customer service professionals to deliver high-quality daily BAU operations ensuring timely and effective resolution of customer queries and strong people management skills including coaching performance reviews and team compliance with industry regulations and internal as a point of escalation for complex customer with cross functional teams to improve service delivery and customer KPIs and service metrics reporting on performance and identifying areas for Skills & Experience Proven experience in managing customer service teams and operational tasks. Strong leadership and interpersonal skills with the ability to inspire and guide others. Experience working in a regulated industry (e.g. finance insurance) Excellent communication skills in English both written and verbal. Ability to remain calm and professional when dealing with customer incidents.
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
About Company
At Virtusa, we are builders, makers, and doers. Digital engineering is in our DNA. It’s at the heart of everything we do.
