Developer Support Engineer (Solis Security)

Colombo - Sri Lanka

Monthly Salary: Not Disclosed

Experience Required: 5years

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Manage and resolve support tickets in alignment with SLAs and operational guidelines.
Perform system configuration troubleshooting and environment setup across security and IT platforms.
Diagnose application network or endpoint issues and provide prompt resolutions.
Escalate complex technical problems to senior teams when required.
Maintain accurate documentation for ticket handling incident resolutions and system configurations.
Ensure support operations follow ITIL processes such as Incident Problem and Change Management.
Coordinate with internal teams to ensure smooth delivery of support services.
Conduct routine system checks health monitoring and preventive maintenance.

Requirements

Overall 4 years including 2 years in required skills
Hands-on experience in IT support technical troubleshooting and system configuration.
Strong understanding of ticketing systems (ServiceNow Jira Zendesk or similar).
Working knowledge of ITIL frameworks and best practices.
Ability to analyze issues logically and provide efficient solutions.
Solid communication and customer-handling skills.
Experience supporting security or infrastructure environments is an added advantage.

Required Skills:

Overall 4 years including 2 years in required skills Hands-on experience in IT support technical troubleshooting and system configuration. Strong understanding of ticketing systems (ServiceNow Jira Zendesk or similar). Working knowledge of ITIL frameworks and best practices. Ability to analyze issues logically and provide efficient solutions. Solid communication and customer-handling skills. Experience supporting security or infrastructure environments is an added advantage.

Manage and resolve support tickets in alignment with SLAs and operational guidelines.Perform system configuration troubleshooting and environment setup across security and IT platforms.Diagnose application network or endpoint issues and provide prompt resolutions.Escalate complex technical problems ...