AC Manila - Sr. Salesforce Admin (L1-1.5, Chinese Speaking)
AC Manila - Sr. Salesforce Admin (L1-1.5, Chinese Speaking)
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1 Vacancy
Job Description
Line of Service
AdvisoryIndustry/Sector
Not ApplicableSpecialism
SalesforceManagement Level
Senior AssociateJob Description & Summary
Job Summary
A career in our Managed Services team will provide you an opportunity to collaborate with a wide arrayof teams to help our clients implement and operate new capabilities achieve operational efficienciesand harness the power of technology. Our Application Evolution Services team will provide you with theopportunity to help organizations harness the power of their enterprise applications by optimizing thetechnology while driving transformation and innovation to increase business performance. We assistour clients in capitalizing on technology improvements implementing new capabilities and achievingoperational efficiencies by managing and maintaining their application ecosystems. We help our clientsmaximize the value of their Salesforce investment by managing the support and continuoustransformation of their solutions in areas such as sales service marketing and customer relationshipManagement.
Minimum Degree Required (BQ) *:
Bachelors Degree
Degree Preferred:
Bachelors degree
Preferred Field(s) of Study:
Computer and Information Science Management Information Systems
Minimum Year(s) of Experience (BQ) *: US
Minimum of 4 to 8 years of experience
Certification(s) Preferred:
certifications: Certified Administrator Certified Developer Certified Business Analyst or Certified Sales/Service Consultant
Preferred Knowledge/Skills *:
Demonstrates a thorough level of abilities with and/or a proven record of success as both an individual contributor and team member with focus on deep expertise continuous execution throughput and quality
Proficient in overseeing a support ticketing queue with multiple open items demonstrating strong written and oral communication skills;
Capable of leading team and client status meetings and extracting relevant metrics;
Handles client relationships enabling effective communication;
Offers functional and/or technical subject matter expertise;
Participates in process and/or redesign efforts;
Leads technical functional and/or test teams for the implementation of system features;
Manages and follows the development lifecycle to enable timely enhancement delivery;
Provides in-depth knowledge of the Salesforce application and evaluates the customers processes against the standard Salesforce functionality;
Experience in use of Salesforce in a support/managed services environment;
Assesses impact of Salesforce seasonal releases on client systems;
Documents the business requirements which express what actions a solution should take and what outcome is expected;
Responsible for fixes and enhancements to the application to achieve the customers business requirements;
Has industry experience and understands challenges and risks when providing professional services and supporting industry-specific applications and localizations;
Provide automation solutions to reduce ticket volumes and/or optimize support efforts;
Ability to:
Analyze and understand business and/or technical problems;
Understand data and processes;
Design and develop solutions for reported system issues;
Plan and carry out system and user acceptance testing;
Familiar with and experienced in:
Core application functionality;
Development methodologies including Agile;
Application technology stack for Salesforce;
DevOps processes and tools;
Works and delivers against engagement SLAs and KPIs; and
ITIL process knowledge/understanding is highly preferred.
Develop and maintain process documentation workflows and field maps.
Create dashboards reports and custom report types evolving analytics to uncover patterns and insights.
Collaborate cross-functionally to document business and technical requirements.
Identify and evaluate potential global and local integration or third-party vendors.
Manage vendor relationship with Salesforce and any other third-parties.
Schedule plan and execute deployments by effectively collaborating with development teams using change sets/IDE/other migration tools.
Troubleshoot any existing issues and recommend solutions.
Excellent verbal and written communication skills.
Review requirements specifications and technical design.
Creation of detailed test plans and test cases.
Estimate prioritize plan and coordinate test activities.
Trouble-shoot with users and other daily support tasks for customers.
Participate in larger project initiatives on the Salesforce platform.
Additional Qualification
Amenable to work in BGC Taguig Metro Manila
Company Overview
PwC AC Manilas Consulting Services are designed to provide industry expertise and innovative solutions through Cloud & Digital services. Our goal is to assist businesses in driving growth optimizing operations and seizing opportunities. With our team of professionals cutting-edge technology and deep industry knowledge we help businesses stay ahead of the competition deliver strategic solutions and unlock long-term value.
Education (if blank degree and/or field of study not specified)
Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank certifications not specified)
Required Skills
Optional Skills
Self-Awareness Systems Project Management Teamwork Technical Consultation Technical Projects Technology Administration Technology Implementation Technology Innovation Technology Integration Well BeingDesired Languages (If blank desired languages not specified)
Travel Requirements
Not SpecifiedAvailable for Work Visa Sponsorship
NoGovernment Clearance Required
NoJob Posting End Date
Required Experience:
Senior IC
Employment Type
Full-Time
