KYC/KYB Analyst - Japanese Speaker
KYC/KYB Analyst - Japanese Speaker
Posted on :
23-08-2025
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1 Vacancy
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Job Description
Join Binances Customer Service team and be a part of a client-facing business function where exceptional support is our priority. We aim to create a platform where users receive top-quality assistance with fast response times and accurate information. Our support is provided via ticketing systems and live chat handling customer queries complaints and identification approval processes for our world-class cryptocurrency exchange platform. We seek empathetic communicative and problem-solving individuals who can advocate for our customers and gather valuable feedback. Join us and help ensure exceptional service standards and high customer satisfaction.
Responsibilities
- Handle and review all enquiries raised by clients regarding client onboarding (Individual/Corporates).
- Manage personal workload and priority items and ensure timely escalation of key risks/issues to managers.
- Work closely with the stakeholders (Front Office Compliance Product etc) and assist clients as required to obtain all necessary supporting evidence to fulfill KYC/KYB due diligence.
- Monitor document and escalate unusual activities or AML flags.
- Participate in internal and external training programs related to AML / CFT and other subjects that may form part of the day to day work requirements.
- Liaise with team members across the country and region to facilitate knowledge sharing.
- Any general administration and ancillary activities as may be required and related to the above functions in accordance with the business requirements of the Company.
Requirements
- At least 3 years directly related experience in a Customer Support / KYC/KYB operations /Onboarding/ Compliance role with substantial knowledge of relevant rules and regulations and the day-to-day compliance affairs.
- Good knowledge on provisions of local laws directives regulations and otherwise standards applicable to subject persons and knowledge of upcoming regulation of virtual currency policies is a strong plus.
- Good proficiency in conducting risk assessments trigger reviews and enhanced due diligence.
- Proficiency in compliance applications such as World-Check Liquid Refinitiv etc.
- Strong sense of accountability and ownership over the end-to-end client onboarding process (knowing different entity types is a plus).
- Self-motivated ability to multitask and work effectively under pressure and stress.
- Detail-oriented with a strong controlled mindset and time management skills.
- Fluency in English and Japanese is required to be able to coordinate with overseas partners and stakeholders. Additional languages would be an advantage.
Required Experience:
IC
Employment Type
Full-Time
Key Skills
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