Shift Lead - Japanese
Shift Lead - Japanese
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Job Description
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies helping its clients represent protect and grow their brands. Leveraging a cloud-based infrastructure TaskUs serves clients in the fastest-growing sectors including social media e-commerce gaming streaming media food delivery ride-sharing HiTech FinTech and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45000 employees globally. Presently we have a presence in twenty-three locations across twelve countries which include the Philippines India and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion exploring new technologies being ready to handle any challenge at a moments notice and mastering consistency in an ever-changing world.
What We Offer: At TaskUs we prioritize our employees well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established including Total Rewards Wellness HR and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover we actively encourage internal mobility and professional growth at all stages of an employees career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
Shift leads are a pivotal layer of management in Fleet Operations responsible for ensuring daily operations are conducted with the highest levels of safety and efficiency. They play a crucial role in fostering an inclusive working environment where Vehicle Safety Operators / Test Drivers feel their ideas are valued and can voice safety concerns without fear. This role is vital and candidates must possess exceptional skills and qualifications.
As a Shift Lead you will be responsible for managing a team of Vehicle Safety Operators / Test Drivers to ensure that they are trained motivated and performing their roles safely and achieving operational hours
Leadership and Supervision: Lead a team of Vehicle Safety Operators / Test Drivers during a shift providing guidance support and direction to ensure tasks are completed efficiently and effectively.
Operational Management: Oversee the day-to-day operations within the shift ensuring they meet the companys standards and goals. This includes managing work schedules assigning tasks and monitoring performance.
Performance management: Line manages a group of Vehicle Safety Operators / Test Drivers who will operate across a rostered shift pattern ensuring that you have face-to-face documented contact with each member at least on a monthly basis.
Safety and Compliance: Ensure all operations comply with company policies and legal regulations. Promote a safe work environment by enforcing safety protocols.
Quality Control: Monitor the quality of on-road testing during a shift to ensure they meet the required standards. Address any issues or discrepancies and highlight them to the Quality Assurance team.
Problem Solving: Identify operational problems and challenges. Develop and implement practical solutions to overcome these issues ensuring minimal disruption to the operations.
Communication: Serve as the primary point of contact for the operations team during the shift. Communicate effectively with team members management and other departments to ensure a cohesive operation.
Reporting and Documentation: Prepare and submit reports on shift activities including performance metrics incident reports and any deviations from the standard operating procedures.
Incident Management: Provide the initial point of contact for an on-road incident and initial Operations Officer as per the company Major Incident Management Plan.
Training and Development: Coordinate individual and collective training and development events with the Quality Assurance team.
Continuous Improvement: Continuously seek ways to improve operational efficiency and effectiveness. Implement process improvements and best practices.
How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds demographics and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process please let us know.
We invite you to explore all TaskUs career opportunities and apply through the provided URL
Employment Type
Full-Time
Key Skills
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