Sales Support Specialist
Sales Support Specialist
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Job Description
Who we are
At Twilio were shaping the future of communications all from the comfort of our homes. We deliver innovative solutions tohundreds of thousands of businessesand empower millions of developers worldwide to craft personalized customer experiences.
See yourself at Twilio
Join the team as our next Sales Support Specialist.
About the job
Twilio is looking for a Sales Support Specialist to join the Communications Strategic Sales team. Were looking for a hungry and ambitious individual who has a passion for communications desire to deliver positive customer outcomes and wanting to be a part of a world-class sales organization. The Sales Support Specialist will primarily be focused on operational aspects in support of an AE. This individual is the glue between many different functions within the organization assisting Account Executives with numerous activities and processes along the entire sales cycle.
Responsibilities
In this role youll:
- Assist with Pricing and Deal workflows
- Prepare Pricing and Deal Structure use and master internal pricing tools
- Order Form: Creation amendments and execution (signatures): Engage with client stakeholders to ensure Proposal Bill Of Materials (OFs) are correct
- Quote creation: CPQ workflows including converting CPQ into a customer-facing quote/doc
- Oversee and maintain CRM records
- Account Data/Ownership queries: Account consolidation SID movements
- Updating account opportunity contact and lead level data
- Be an Internal liaison:
- For creating and submitting requests and following up through resolution on them including but not limited to: Billing DSO Legal Security Questionnaire Collections/Credit Memos/Credit Check Carrier Relations Support Tix
- Work with internal stakeholders to ensure all aspects throughout the sales process are smooth (Deal Desk Contracts Legal Pre-Sales Security requests) and to ensure all paperwork are completed and represented accurately. You will deal with people data sets and processes.
- Provide Customer support:
- Willingness and ability to hop on customer calls along with an AE to:
- Explain and present on aspects related to above
- Preparation for sales meetings and conducting AE research (<10% of time)
- Supporting Team Success:
- Creation and maintenance of team-level tracker for all cross-functional challenges and asks and actively working with Regional Leader and frontline leadership to follow up and resolve them.
Qualifications
Twilio values diverse experiences from all kinds of industries and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasnt followed a traditional path dont let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
*Required:
- 3 years of sales customer success or account management experience
- Native and business fluency in Mandarin and English (speaking and writing) is desired to work with the Mandarin and English speaking customers.
- Results driven detail oriented and dedicated individual who is excited for the opportunity fuel an already successful organization and sales team.
- You have a collaborative approach a can do attitude and are relentless in pursuing goals and solving problems.
- Basic understanding of how different functions within an enterprise organization operate (enterprise-level understanding of how a biz operates)
- Ability to advocate for customer internally with cross-functional stakeholders
- Extreme attention to detail on written and verbal communications
- Extremely organized and above average proficiency and operational excellence in spreadsheets doc and presentation creation
- Ability to prioritize and multi-task
- Knowledge in CPaaS and telecom is a plus
- Bachelors Degree or equivalent years of experience required.
Location
This role will be remote and based in Singapore.
What We Offer
Working at Twilio offers many benefits including competitive pay generous time off ample parental and wellness leave healthcare a retirement savings program and much more. Offerings vary by location.
Twilio thinks big. Do you
We like to solve problems take initiative pitch in when needed and are always up for trying new things. Thats why we seek out colleagues who embody our values something we call Twilio Magic. Additionally we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
So if youre ready to unleash your full potential do your best work and be the best version of yourself apply now! If this role isnt what youre looking for please consider other open positions.
Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race religion color national origin sex (including pregnancy childbirth reproductive health decisions or related medical conditions) sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability genetic information political views or activity or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories consistent with applicable federal state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally Twilio participates in the E-Verify program in certain locations as required by law.
Required Experience:
Unclear Seniority
Employment Type
Full Time
