Manager, International Benefits Operations
Manager, International Benefits Operations
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Salary Not Disclosed
1 Vacancy
Job Description
Who We Are
At Justworks youll enjoy a welcoming and casual environment great benefits wellness program offerings company retreats and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.
Were helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. Were data-driven and never stop iterating. If youd like to work in a supportive entrepreneurial environment are interested in building something meaningful and having fun while doing it wed love to hear from you.
Were united by shared goals and shared motivations at Justworks. These are best summed up in our company values which are reflected in our product and in our team.
If this sounds like you youll fit right in.
Who You Are
As a leader you put your people before all else and are always thinking about how to create an inclusive and diverse environment where they can develop their skills provide them with new experiences and grow their global benefits knowledge. You enjoy working with and building consensus across multiple teams and external providers. You are extremely detail-oriented with identifying subtle cues and giving life to actionable insights. You love solving problems and helping others learn in the process.
As the Manager of the International Benefits Operations team you will own the day-to-day and long-term operational success of the International benefit operations at Justworks. You will have the opportunity to work cross-functionally as this role will partner with colleagues across Justworks including Customer Success Engineering Product Legal and Finance.
Your Success Profile
What You Will Work On
- Manage build lead and develop the dynamic teams that are responsible for work across Justworks International Benefits that provides new and existing customers with an incredible experience interacting with Benefits offered on the Justworks platform
- Oversee day-to-day and long-term projects of the teams operations including:
- Establish and improve KPIs with internal customers to improve issue resolution times accuracy and satisfaction
- Standup and manage benefits partner relationships including but not limited to contract negotiations/renewals SLA maintenance and implementation of new products and services
- Handle general management responsibilities including (but not limited to):
- Fostering a collaborative and performance-driven environment by supporting team members in identifying areas of improvement and creating tailored development plans for each employee.
- Providing regular feedback and conducting timely performance reviews
- Ensuring accuracy timeliness and quality of the teams work
- Holding regular 1-on-1s and leading team meetings
- Approving timecards and PTO
- Developing and overseeing hiring retention succession planning and promotion strategies for all members in the team
- In conjunction with Legal and Compliance ensure Justworks global compliance requirements and all other pertinent regulations
- Create and maintain crossfunctional partnerships with CSO and Program Management to ensure proper support of existing and new benefits
- Partner with our Product and Engineering teams to improve systems diagnose bugs and deploy solutions that drive operational efficiencies and create internal and external customer delight
- Perform other related responsibilities as needed based on department and/or organizational needs.
How You Will Do Your Work
As a Manager International Benefits Operations how results are achieved is paramount for your success and ultimately result in our success as an this role your foundational knowledge skills abilities and personal attributes are anchored in the following:
- Detail-oriented - exercises extreme attention to detail; is thorough accurate organized and productive and seeks to understand both the cause and effect of a situation.
- Ethical practice - the ability to integrate core values integrity and accountability throughout all organizational and business practices.
- Clear communication - the ability to articulate thoughts and express ideas effectively using oral written visual and non-verbal communication skills as well as listening skills to gain understanding.
- Analytical - uses a logical reasoning process to break down and work through a situation or problem to arrive at an outcome.
- Good judgment - the exercise of critical thinking analyzing and assessing problems and implications identifying patterns making connections of underlying issues understanding risks and developing mitigation strategies and taking ownership of the outcome.
In addition all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:
- Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. Youre an active listener treat people respectfully and have a strong desire to know and help others.
- Openness - Your default is to be open. Youre willing to share information understand other perspectives and consider new possibilities. Youre curious ask open questions and are receptive to thoughts and feedback from others.
- Grit - You demonstrate grit by having the courage to commit and persevere. Youre committed earnest and dive in to get the job done well with a positive attitude.
- Integrity - Simply put do what you say and say what youll do. Youre honest and forthright have a strong moral compass and strive to match your words with your actions while leading by example.
- Simplicity - Be like Einstein: Everything should be made as simple as possible but no simpler.
Qualifications
- Minimum of 5 years experience managing developing and scaling operational teams with some experience in a high growth technical or start-up environment
- Strong track record of developing and engaging direct reports
- Knowledge of Global Operations a plus but not required
- Prior experience in Benefits Operations
- Experience working on a globally distributed team
- Project management experience related to systems/vendor implementation and/or process improvement
- Proven strategic agility ability to succeed in a fast-paced continuously-evolving environment
- Intellectual curiosity a strong growth-mindset and the desire to constantly improve
- SQL and Excel knowledge a plus
- Ability to travel 25% of the time
#LI-Hybrid #LI-CD1
Actual compensation is based on multiple factors that are unique to each candidate including and not limited to skill set level of relevant experience and specific work location. Salary ranges for positions based in other locations may differ based on the cost of labor in that location.
For more information about Justworks Total Reward Philosophy including all of the perks and benefits we are proud to offer our team members please visit Total Rewards @ Justworks.
Diversity At Justworks
Justworks is committed to maintaining a workplace where diversity of identity culture and life experience is the norm and is celebrated authentically and respected consistently. Diversity in our work our people and our product drives creativity and innovation entrepreneurial leadership and integrity competitiveness and collaboration throughout our business and in the market. We depend on our differences to make our team stronger our workplace more dynamic and our product accessible to all of our customers.
Were proud to be an equal opportunity employer open to all qualified applicants regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital or familial status disability pregnancy gender identity or expression veteran status genetic information or any other legally protected status. Justworks is fully dedicated to providing necessary support to candidates with disabilities who may require reasonable accommodations. We also provide reasonable accommodations to employees based on their sincerely held religious beliefs as well as for other covered reasons consistent with applicable federal state and local laws. If youre in need of a reasonable accommodation please reach out to us at . Your comfort and success matter to us and were here to ensure an inclusive experience.
Required Experience:
Manager
Employment Type
Intern
