Service Center Manager

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23000 employees operating in over 150 countries Xylem is at the forefront of addressing the worlds most critical water challenges. We invite passionate individuals to join our team dedicated to exceeding customer expectations through innovative and sustainable solutions.

Xylem A champion of water sustainability

As the Sales/Rental Branch Manager you will be responsible for driving and sustaining the profitability of a Xylem service center through effective leadership in sales rentals service operations and people management. This role ensures operational excellence and delivers exceptional customer service while overseeing daily branch activities.

Twelve Direct Reports assigned to Edison NJ

Essential Duties/Principal Responsibilities:

Daily Operations

• Commercial business manager responsible for sales customer service and rentals for a 24/7 emergency response business within the Tri-State area.

• Manage labor maintenance and repair costs while maintaining product quality.

• Maintain flexible efficient and effective work flows and systems to reach financial and operational excellence. Contribute to the development and deployment of systemic improvements to enhance the safety quality capacity and capability of business processes within the service center. Execute continuous improvement opportunities using six sigma and lean methodologies to achieve business goals.

• Coordinate equipment requirements to maintain an inventory adequate for efficient operation and maximum utilization. Routinely assess the need for rental equipment through feedback from sales personnel customers and suppliers.

• Conducted daily weekly and monthly meetings with your team reviewing upcoming needs equipment utilization quoting pumps on rent engineering safety facility and labor needs.

• Contribute to the development to increase capacity within the service center to support service and repair on multiple Xylem product lines.

• Utilize Net Promoter Score to identify opportunities for improving customer satisfaction and enhancing the customer experience. Collaborate with marketing and sales teams to recognize areas of customer dissatisfaction and develop plans to improve.

• Ensure compliance of local state and federal laws and regulation (EPA OSHA DOT ADA and EEOC). Satisfy customer corporate and contractual reporting requirements and needs.

People Leadership

• Ensure the maintenance of a hazard-free and safe operating work environment. Serve as a role model and set a positive example for the entire team in all aspects of business and human resource management.

• Promote and encourage a culture of teamwork employing best practices that benefit all employees.

• Continuously coach and develop the skills and knowledge of all employees and model Xylems Core Values of: Respect Responsibility Integrity and Creativity.

• Assess employee performance based on clearly communicated expectations and hold employees accountable for performance.

• Deploy matrix management leadership skills to effectively build relationships with peer managers to drive employee performance and accountability.

Performance Metrics

• Safety Score Card (IFR/ISR)

• Forecasting and funnel management

• Operating Income

• Inventory Accuracy

• Sales & Orders

• Working Capital (accounts receivable)

• Customer Service (Net Promoter Score)

Qualifications: Education Experience Skills Abilities License/Certification:

• Demonstrated ability to build and continuously motivate highly effective teams.

• Successful track record in managing budgets and/or P&L responsibility.

• Effective leadership motivational organizational and communication skills.

• General knowledge of the operation and maintenance of a facility.

• General knowledge of mechanical and pumping designs; hydraulics; pneumatics; water flow; diesel gas and electric motors preferred.

• Ability to provide superior customer service.

• Effective interpersonal skills with customers employees and management team.

• Ability to effectively communicate verbally and in writing.

• Ability to demonstrate effective negotiation and influencing skills along with knowledge of selling practices and techniques.

• Demonstrated technical and project management skills.

• Proficiency in Microsoft Office products and the use of computer applications

EDUCATION and EXPERIENCE -Minimum Requirements.4- year degree is required

• Bachelor degree in business technology operations management or related field or equivalent work experience is required.

• A minimum of five years of industrial and/or relatable leadership experience within a complex industrial or operations environment.

• Minimum of three years previous business management experience including direct P&L responsibility.

• 3-5 years minimum rental management experience preferred

• Three to five years of experience in related field of pumps pumping systems equipment rental municipal commercial sales engineering or construction preferred.

• Strong management skills including the ability to make decisions with minimal supervision strengths in goal setting delegation coaching and motivation

• Highly developed management organization and communication skills

Specialized Knowledge Required Sales Rental Service People Management Team Environment

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Light lifting (20-25 pounds) office environment

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Office: Standard office equipment; work usually performed in an office setting free from any disagreeable elements.

• Shop/Job Site: Intermittent exposure to jobsite conditions and hazards; petrochemical refineries mills mines construction sites industrial/power plants waste water treatment plants etc. Intermittent exposure to all outdoor weather conditions; intermittent exposure to shop and job site noise.

• Travel: As required to fulfill the duties listed above. Other travel as needed or required by the company. Company vehicle will be provided.

Xylem does not provide visa sponsorship for this position

The estimated salary range for this position is $110000 to $130000 plus quarterly bonus and company pay is dependent on multiple factors such as skills experience and work location and is not typically at the top of the Xylem we offer a competitive compensation package with a generous benefit package including Medical Dental Vision plans 401(k) with company contribution paid time off paid parental leave and tuition reimbursement.

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Join the global Xylem team to be a part of innovative technology solutions transforming water usage conservation and re-use. Our products impact public utilities industrial sectors residential areas and commercial buildings with a commitment to providing smart metering network technologies and advanced analytics for water electric and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.