Technical Analyst, Sr. Engineer, China IT

Ningbo - China

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Job Description

Primary activities/responsibilities

Support all TIOE/ITRMS technology domain service deployments for end users within the two manufacturers(HEDA & Ningbo travel is required).
Regularly introduce infrastructure standards guidelines and new initiatives to business stakeholders.
Collaborate closely with local stakeholders to understand business requirements and deliver appropriate TIOE standard solutions.
Provide market feedback and user requirements to GEUS or other tech domain product teams to enhance user experience (UX).
Resolve complex technical issues independently while coordinating with other IT teams to escalate and address challenges.
Support local business operations and manage ad-hoc user requests in partnership with the GEUS team.
Ensure DSS and managed services partners comply with processes and meet SLA commitments.
Monitor and collaborate with IT Hubs to maintain stable and available IT infrastructure operations for the two manufacturers.
Partner with cross-functional IT colleagues within the country to operate as One IT Team.
Provide training and guidance to end users on technology and applications; assist in creating and maintaining documentation knowledge base articles and standard operating procedures.

Education level:

Education: BSc Degree or equivalent with relevant experience in Computer Science Computer Science Engineering Math or equivalent experience

Experience/Technical Skills:

At least 10 years of relevant experience with 5 years as a team leader in a site IT role.
Good written and verbal skills in both English and Chinese.
Proven experience supporting end-user computing environments including desktops laptops and mobile devices.
Experience working with network infrastructure components such as switches routers firewalls and wireless access points.
Background in managing and supporting server environments (Windows/Linux) and virtualization platforms (e.g. VMware Hyper-V).
Experience with IT service management (ITSM) tools and processes including incident problem and change management.
Ability to manage multiple priorities while demonstrating high motivation and strong client focus.
Experience working in a multi-vendor environment and coordinating with external service providers.
Prior involvement in IT project deployments upgrades and migrations.
Experience in user training and documentation creation.
Exposure to security best practices and compliance standards.
Strong problem-solving skills and ability to handle escalated technical issues.
Excellent communication skills for liaising with users vendors and cross-functional teams.

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Employee Status:

Regular

Relocation:

No relocation

VISA Sponsorship:

Travel Requirements:

No Travel Required

Flexible Work Arrangements:

Not Applicable

Shift:

Not Indicated

Valid Driving License:

Hazardous Material(s):

N/A

Required Skills:

Change Controls Computer Technical Support Customer Experience Management Incident Management Management System Development Problem Management Service Delivery Software Configurations Software Development Life Cycle (SDLC) Troubleshooting

Preferred Skills:

Job Posting End Date:

12/31/2025

*A job posting is effective until 11:59:59PM on the day BEFOREthe listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Required Experience:

Senior IC

Job DescriptionPrimary activities/responsibilitiesSupport all TIOE/ITRMS technology domain service deployments for end users within the two manufacturers(HEDA & Ningbo travel is required).Regularly introduce infrastructure standards guidelines and new initiatives to business stakeholders.Collaborate...