Technical Analyst, Sr. Engineer, China IT
Technical Analyst, Sr. Engineer, China IT
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Job Description
Job Description
Primary activities/responsibilities
- Support all TIOE/ITRMS technology domain service deployments for end users within the two manufacturers(HEDA & Ningbo travel is required).
- Regularly introduce infrastructure standards guidelines and new initiatives to business stakeholders.
- Collaborate closely with local stakeholders to understand business requirements and deliver appropriate TIOE standard solutions.
- Provide market feedback and user requirements to GEUS or other tech domain product teams to enhance user experience (UX).
- Resolve complex technical issues independently while coordinating with other IT teams to escalate and address challenges.
- Support local business operations and manage ad-hoc user requests in partnership with the GEUS team.
- Ensure DSS and managed services partners comply with processes and meet SLA commitments.
- Monitor and collaborate with IT Hubs to maintain stable and available IT infrastructure operations for the two manufacturers.
- Partner with cross-functional IT colleagues within the country to operate as One IT Team.
- Provide training and guidance to end users on technology and applications; assist in creating and maintaining documentation knowledge base articles and standard operating procedures.
Education level:
- Education: BSc Degree or equivalent with relevant experience in Computer Science Computer Science Engineering Math or equivalent experience
Experience/Technical Skills:
- At least 10 years of relevant experience with 5 years as a team leader in a site IT role.
- Good written and verbal skills in both English and Chinese.
- Proven experience supporting end-user computing environments including desktops laptops and mobile devices.
- Experience working with network infrastructure components such as switches routers firewalls and wireless access points.
- Background in managing and supporting server environments (Windows/Linux) and virtualization platforms (e.g. VMware Hyper-V).
- Experience with IT service management (ITSM) tools and processes including incident problem and change management.
- Ability to manage multiple priorities while demonstrating high motivation and strong client focus.
- Experience working in a multi-vendor environment and coordinating with external service providers.
- Prior involvement in IT project deployments upgrades and migrations.
- Experience in user training and documentation creation.
- Exposure to security best practices and compliance standards.
- Strong problem-solving skills and ability to handle escalated technical issues.
- Excellent communication skills for liaising with users vendors and cross-functional teams.
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Merck & Co. Inc. Rahway NJ USA also known as Merck Sharp & Dohme LLC Rahway NJ USA does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place introductions are position specific. Please no phone calls or emails.
Employee Status:
RegularRelocation:
No relocationVISA Sponsorship:
NoTravel Requirements:
No Travel RequiredFlexible Work Arrangements:
Not ApplicableShift:
Not IndicatedValid Driving License:
NoHazardous Material(s):
N/ARequired Skills:
Change Controls Computer Technical Support Customer Experience Management Incident Management Management System Development Problem Management Service Delivery Software Configurations Software Development Life Cycle (SDLC) TroubleshootingPreferred Skills:
Job Posting End Date:
12/31/2025*A job posting is effective until 11:59:59PM on the day BEFOREthe listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.
Required Experience:
Senior IC
Employment Type
Full-Time
