WBDJ - Global Fraud & Abuse Program Manager

Welcome to Warner Bros. Discovery the stuff dreams are made of.

Who We Are

When we say the stuff dreams are made of were not just referring to the world of wizards dragons and superheroes or even to the wonders of Planet Earth. Behind WBDs vast portfolio of iconic content and beloved brands are the storytellers bringing our characters to life the creators bringing them to your living rooms and the dreamers creating whats next

From brilliant creatives to technology trailblazers across the globe WBD offers career defining opportunities thoughtfully curated benefits and the tools to explore and grow into your best selves. Here you are supported here you are celebrated here you can thrive.

Your New Role...
The Global Fraud & Abuse Program Manager is a key member of the Global Fraud and Abuse Operations team who will guide the Fraud and Abuse strategies for WBD Brands. As a Program Manager Fraud Management you will play a critical role in participating in the evolution and development of WBDs strategy for fraud and abuse mitigation strategies across our brands. This includes creating a secure and trusted consumer experience both domestically and internationally.

You will help manage and evolve the processes and controls used to prevent detect and mitigate fraudulent payment activity abusive account behavior and we maintain a safe and seamless customer experience. A few of the key risk areas you will focus on are developing strategies to improve our payment risk footprint ensuring that payments are seamless and safe maintaining regulatory compliance and preventing illicit abusive and unwanted account access. You will work closely many of WBDs online and offline brands including Max Discovery DC Universe Infinite and the Harry Potter Studio Tours while partnering with WBDs Information Security Product Payment Finance and Legal teams to ensure that consumer fraud prevention strategies are honed and refined as the market landscape evolves.

Your Role Accountabilities...

Be the voice and advocate of WBDs brands to protect them and our customers from fraudulent and abusive behavior through the strategic implementation of tools controls and processes.

Participate in the creation of global business requirements definition identification of product/technology solutions and implementation of a robust and scalable global fraud program for WBDs Brands.

Contribute to the development and safeguarding of payment and authentication ecosystem and preserving our customer trust through; identifying researching and implementing fraud risk management strategies that reduce false positives improve encourage subscriber retention/growth and minimizing friction whenever possible.

Be the eyes and ears in payment and authentication space remain current on emerging fraud risk trends and advancements in preventative measures and innovations to manage risk.

Work with Business Intelligence and Operations Teams to identify opportunities to prevent and mitigate evergreen and emerging fraud trends.

Partner with global and regional WBD business & legal teams to understand market/regional challenges and regulations with respect to fraud.

Participate with Engineering teams to identify technical and product solutions as well as help inform product roadmaps with fraud enhancements

Support the go-to-market process and interact with technical developers to translate product requirements into technical specifications

Aid in the ongoing development and tuning of both in-house and 3rd party fraud vendor solutions

Qualifications and Experiences...
Bachelors degree in business management computer science information systems or related fields.

2-4 years of experience working in fraud risk management preferably within a media or subscription company.

Excellent written and verbal communication with all levels of technical and non-technical staff.

Able to establish goals and set clear expectations prioritize activities and follow through to completion.

Excellent interpersonal skills including negotiation and problem resolution in a cross-functional team.

Able to drive the definition of project scope develop detailed project plans and facilitate the collection of engineering operational and business requirements.

Strong understanding of development methodologies including waterfall and agile.

Strong problem solving and critical thinking skills.

Able to clearly concisely and regularly communicate status issues and risks to project stakeholders.

Able to function effectively and consistently when faced with frequently changing and sometimes ambiguous goals.

Proven ability to manage complex projects with multiple stakeholders.

Understanding of fraud and security as it relates to digital products & subscription services and the threats associated with account takeovers account compromise and other high risk account behaviors.

How We Get Things Done

This last bit is probably the most important! Here at WBD our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

If youre a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process please visit our accessibility page for instructions to submit your request.