Customer Support Specialist
Customer Support Specialist
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1 Vacancy
Job Description
Are you looking for a new opportunity that will excite and challenge you everyday as well as helping people Well we have a role for you!!!!
This role will be part of our highly successful and growing Auckland Support Team to help us keep up with our growing ezyVet software customer base. Youll support our global users on complex workflow and technical solutions while diving deep into the way they use our software so they can continually enhance their software usage and optimise their clinics business.
Were looking for driven individuals who have a problem solving mindset and have a knack for helping others. No two days are the same! We develop and ship new features rapidly which means you will continuously be learning and challenging yourself to be two steps ahead of the game. Though currently in the reactive space we are looking to really grow into the proactive success space with our customers.
Within IDEXX ezyVet is a part of the IDEXX Veterinary Software portfolio. With a focus on software solutions we are dedicated to enhancing the health and well-being of pets people and livestock around the world. Through the power of the cloud our solutions simplify the flow of information across any practice and link vets to what they need when they need it. Patient data. Client communications. Business insights. All at their fingertips.
But what is ezyVet you ask ezyVet is a cloud based Veterinary Practice Management Software. We provide easy to use Software that helps veterinary practices save time increase revenue communicate better with clients and reduce workload stress. We are a premium software product and part of IDEXXs Veterinary offerings.
Pets and tech its a winning combo!
Our journey is solving veterinary practices most pressing needs by focusing on innovation to drive meaningful improvements in animal health.
A bit more about the role you will:
Supporting veterinary customers all over the globe with high quality email and phone customer service relating to the use of our practice management software
Efficiently problem solve and manage tickets until resolution
Deliver training webinars focused on specific features of ezyVet - upskilling yourself and our customers!
Youll learn tobe a support specialist trainer extraordinaire and even learn technical writing
So what are we looking for
Epic communication skills.Youll be answering lots of phone calls and supporting people all over the world!
Passion empathy and resilience
Can-do attitude and willingness to be in the drivers seat of your career
A passion for the tech or the veterinary industry
Maybe you have experience working with ezyVet in clinic or just in clinic experience in general!
Ability to form part of our Support roster that will include weekends every 4-5 weeks
Be willing to join a shift pattern that consists of either 6am-3pm or 10am-7pm and are evenly assigned 3 months in advance We do our best toroster based on preference however having flexibility would be preferable
A thirst for helping businesses succeed - commerce business and economics majors do well here as do vet nurses and animal health related backgrounds with a passion for technology.
More importantly what you can expect from us
Join a team with a diverse range of skills who support each other to achieve outcomes and have fun along the way! (Good banter is a must! As well as a like of dogs we have a few dogs on our team too)
Structured onboarding induction ongoing training and transparent performance driven professional development
Great tech kit for both work and personal use
Great office space to collaborate - including a gym and roof top terrace!
Coffee Fruit Food Truck Friyay several times a month!
Dog friendly office
Fully subsidized Southern Cross Health insurance
Career pathways that will take you places if you are willing and able
Why IDEXX
Were proud of the work we do because our work matters. An innovation leader in every industry we serve we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy to ensure safe drinking water for billions and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10000 talented people.
So what does that mean for you We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX you will be supported by competitive compensation incentives and benefits while enjoying purposeful work that drives improvement.
Lets pursue what matters together.
IDEXX values a diverse workforce and workplace and strongly encourages women people of color LGBTQ individuals people with disabilities members of ethnic minorities foreign-born residents and veterans to apply.
IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race color creed sex sexual orientation gender identity or expression age religion national origin citizenship status disability ancestry marital status veteran status medical condition or any protected category prohibited by local state or federal laws.
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Required Experience:
Unclear Seniority
Employment Type
Full-Time
