Aftersales E-Commerce Specialist
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Job Location:
Tauranga - New Zealand
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Department:
Job Summary
Join a Global Leader in Commercial Mowing Innovation
Trimax Mowing Systems is a rapidly growing New Zealand company and a globally recognised leader in commercial mowing equipment. For over 40 years weve proudly designed manufactured and distributed world-class mowing systems built on innovation reliability and exceptional performance. With operations across New Zealand Australia the UK and the USA our commitment to excellence and a customer-first approach have made Trimax a trusted name worldwide.
As we continue to grow our digital and aftersales capabilities were looking for a driven Aftersales E-Commerce Specialist to take ownership of our online parts business - ensuring customers experience the same Trimax quality online as they do in the field.
Your Role
The Aftersales E-Commerce Specialist drives the growth of Trimaxs digital parts business by managing the commercial performance and daily operations of our webshop. Youll ensure customers can easily find understand and purchase genuine Trimax parts online - while collaborating closely with Aftersales Marketing and Systems teams to optimise data accuracy logistics and customer experience.
This role blends commercial ownership of e-commerce with coordination and insight - guiding the work of internal web and data specialists to deliver a seamless scalable digital platform for our customers.
Key Responsibilities
Webshop Operations & Conversion
- Manage daily webshop operations including item listing standards and process promotion planning and customer experience.
- Recommend navigation search and checkout improvements to drive conversion and sales growth.
- Analyse sales data and behavior to organize enhancements that increase online revenue.
Campaigns Promotions & Visibility
- Plan and execute seasonal campaigns promotions and bundled product offers.
- Align online activity with seasonal marketing campaigns and product launches across various markets.
- Collaborate with the Digital Product Manager on digital advertising PPC SEO and content optimisation.
Product Listings Packaging & Content
- Maintain accurate engaging product listings with optimised descriptions and imagery prioritizing highest selling items.
- Lead collateral packaging and kitting initiatives that improve sales efficiency and customer satisfaction.
- Ensure product data and technical information are accurate and customer-focused.
Freight Inventory & Data Collaboration
- Work with Trimax Data Specialists to maintain automation and ERP synchronisation.
- Improve freight delivery and stock visibility across the webshop.
- Verify data quality and coordinate fixes where needed.
Analytics & Continuous Improvement
- Track webshop performance customer behaviour and campaign results.
- Partner with the Sales & Service Operations Specialist to build dashboards and identify actionable insights and lead local market discussions with Parts and Aftersales Managers.
- Research trends and contribute to UX testing and ongoing improvement initiatives.
Cross-Functional Collaboration
- Work closely with Marketing Aftersales Engineering and Finance teams to align pricing content and strategy.
- Train regional teams to support digital sales and e-commerce processes.
About You
- Proven experience in e-commerce or digital sales environments (35 years preferred).
- Strong commercial acumen and an understanding of online merchandising and conversion optimisation.
- Confidence using analytics to drive improvements in performance and customer experience.
- Experience with ERP-connected e-commerce platforms (e.g. Magento Shopify D365).
- Excellent collaboration communication and problem-solving skills.
- A proactive detail-oriented mindset and a passion for continual improvement.
- Experience in manufacturing parts or mechanical industries will be an advantage.
Why Trimax
At Trimax we dont just build mowers - we build lasting partnerships and pride ourselves on engineering excellence. Youll be joining a dynamic supportive global team where innovation collaboration and personal growth are encouraged. This is a full-time role based in our Tauranga office with opportunities to work closely with and array of teams to make a visible impact on our digital transformation.
Ready to Apply
If youre ready to combine your e-commerce expertise with a hands-on globally connected business wed love to hear from you. Join Trimax and help shape the future of digital customer experience in our industry.
Required Experience:
Senior IC
Key Skills
- Digital Marketing
- Marketing
- Google Analytics
- Growing Experience
- Conversion Optimization
- Google AdWords
- Hybris
- Magento
- Account Management
- SEO
- E-Commerce
- Analytics
About Company
Trimax Mowing Systems designs, develops, manufactures & distributes high-performance commercial tractor-powered rotary and flail lawn mowers. Call us today!
