Customer Service Manager
Customer Service Manager
Posted on :
22-08-2025
Employer Active
1 Vacancy
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Job Description
Job Description
Our client is a logistics provider.
Key Responsibilities:
- Managing a team of customer service staff to ensure timely entry and release of all manufacturing orders.
- Ensuring customer service staff accurately and promptly respond to customer inquiries.
- Overseeing the document flow (loading sheets picking slips delivery orders) related to all released orders.
- Collaborating with the Transport Supervisor and Warehouse Operations Supervisor to prioritize picking and checking processes.
- Working closely with the Procurement and Inventory Supervisor to monitor promotional items and backorders.
- Coordinating with the Warehouse and Transport Supervisors for the timely release of orders.
- Tracking customer complaints and implementing improvement actions.
- Managing export orders in coordination with the Procurement and Inventory Supervisor Senior Operations Supervisor and external transport providers.
- Handling urgent orders and back orders in collaboration with the Warehouse and Transport Supervisors.
- Collaborating with other functional areas in Operations to optimize services provided to manufacturing.
- Ensuring all orders are accurately recorded in the Warehouse Management System.
- Training and supporting team members in their roles. Regularly reviewing adherence to work instructions and standard operating procedures (SOPs) and keeping departmental SOPs updated.
- Identifying and escalating customer service issues to the Operations Manager. Supporting supervisors to ensure smooth operational functions.
- Maintaining close collaboration with manufacturing staff including branch teams and the logistics and supply chain manager.
- Leading and implementing continuous improvement projects related to customer service as needed.
- Overseeing cross-departmental adherence to safety and security measures.
Qualifications:
- At least 6 years of experience in customer relationship management or a related field.
- Strong knowledge of customer service practices.
- Proficiency in MS Office and online applications.
- Friendly collaborative and coordination-focused personality.
- Knowledge of CRM systems is an advantage.
Required Experience:
Manager
Employment Type
Full Time
Key Skills
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