Senior Customer Success Manager
Senior Customer Success Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Job Description
We are seeking a highly motivated and experienced Senior Customer Success Manager to join our team. The ideal candidate will be responsible for building strong relationships with our customers ensuring their success with our products and services and driving customer retention and growth.
Responsibilities
- Develop and maintain long-term relationships with key customers to ensure satisfaction and retention.
- Act as the primary point of contact for customer inquiries issues and escalations.
- Collaborate with sales product and support teams to address customer needs and feedback.
- Drive customer onboarding training and adoption of products and services.
- Identify opportunities for upselling and cross-selling to maximize customer lifetime value.
- Monitor customer health metrics and proactively address potential risks.
- Lead customer success initiatives and contribute to the development of best practices.
- Provide regular reports and insights on customer success metrics to senior management.
Qualifications
- Bachelor’s degree in Business Marketing or a related field; MBA is a plus.
- 5 years of experience in customer success account management or related roles.
- Proven track record of managing and growing customer accounts.
- Strong understanding of SaaS business models and customer success strategies.
- Excellent communication negotiation and interpersonal skills.
- Ability to analyze data and use insights to drive customer outcomes.
- Experience with CRM and customer success software tools.
Skills
- Customer Relationship Management
- Account Management
- Customer Onboarding and Training
- Data Analysis and Reporting
- Problem Solving and Conflict Resolution
- Cross-functional Collaboration
- Communication and Presentation
- Strategic Planning
Skills
Customer Relationship Management, Account Management, Customer Onboarding, Customer Training, Data Analysis, Reporting, Problem Solving, Conflict Resolution, Cross-functional Collaboration, Communication, Presentation, Strategic Planning, Client Retention, Customer Relationship Management,Time Management & Prioritization,Change Management Support,CRM Software Proficiency,Escalation Management,Relationship Building & Networking,Escalation Management,Strategic Planning & Execution,Data Analysis & Reporting,Renewal & Churn Management,Business Reviews & Performance Reporting,Communication & Presentation Skills,Time Management & Prioritization,Negotiation & Persuasion Skills,Upselling & Cross-Selling Techniques
Employment Type
Full Time
