Customer Success Manager IT Products
Customer Success Manager IT Products
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Job Description
Job Description
We are seeking a dedicated Customer Success Manager to join our team and drive customer satisfaction and retention for our IT products. The ideal candidate will act as a trusted advisor to our clients ensuring they derive maximum value from our technology solutions.
Responsibilities
- Develop and maintain strong relationships with customers to understand their business needs and objectives.
- Onboard new clients and provide training on IT products to ensure successful adoption.
- Monitor customer health metrics and proactively address potential issues to reduce churn.
- Collaborate with sales product and support teams to advocate for customer needs and feedback.
- Identify upsell and cross-sell opportunities to expand customer accounts.
- Prepare and deliver regular reports on customer success metrics and progress.
- Manage customer escalations and work towards timely resolution.
Qualifications
- Bachelor’s degree in Information Technology Business Administration or related field.
- 3 years of experience in customer success account management or related roles within the IT industry.
- Strong understanding of IT products software solutions and technology trends.
- Proven track record of managing customer relationships and driving retention.
- Excellent communication presentation and interpersonal skills.
- Ability to analyze data and generate actionable insights.
Skills
- Customer Relationship Management (CRM) software proficiency (e.g. Salesforce HubSpot).
- Technical knowledge of IT products and software solutions.
- Strong problem-solving and conflict resolution skills.
- Project management and organizational skills.
- Data analysis and reporting.
- Effective communication and presentation skills.
- Ability to work collaboratively across teams.
Skills
Customer Relationship Management (CRM), Technical knowledge of IT products, Problem-solving, Conflict resolution, Project management, Data analysis, Communication skills, Presentation skills, Cross-functional collaboration, Customer Success, SaaS, Upselling, Account Management
Employment Type
Full Time
