Cryogenic Service Coordinator- Tucson, AZ
Cryogenic Service Coordinator- Tucson, AZ
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
$ 60000 - 68000
1 Vacancy
Job Description
About CooperSurgical
CooperSurgical is a leading fertility and womens healthcare company dedicated to putting time on the side of women babies and families at the healthcare moments that matter most in life. As a division of CooperCompanies were driven by a unified purpose to enable patients to experience lifes beautiful moments. Guided by our shared values dedicated innovative friendly partners and do the right thing our offerings support patients throughout their lifetimes from contraception to fertility and birth solutions to womens and family care and beyond. We currently offer over 600 clinically relevant medical devices to healthcare providers including testing and treatment options as well as an innovative suite of assisted reproductive technology and genomic testing solutions. Learn more at.
Responsibilities
Job Summary:The Cryogenic Services Coordinator is responsible for mainly two areas within the Commercial Inside Sales Team: storage account management and cryogenic shipping leads. Both areas will require professional communication with client customers seeking new service or help with their existing service. This position will communicate directly with clients to understand their needs highlight the value of CSI-supported cryogenic services and ensure a smooth sales process for fertility preservation cryogenic shipping and/or storage services. For existing clients this position will support the client with any account needs including but not limited to records access billing support inventory questions and end of account assistance. As a service coordinator the role will uphold and advocate for the CSI brand ensuring the consistent delivery of the highest quality standards.
Essential Functions & Accountabilities: Lead Funnel Management
- Manage lead data in software systems independently with minimal supervision
- Capture and record relevant lead information in software systems
- Understand diverse lead profiles to build customized sales approaches
- Identify data patterns and analyze results to maximize work efficiency
- Communicate with leadership for trends and client customer needs on an ongoing basis
Prospective Client Communication
- Be knowledgeable about CSIs fertility preservation transport and storage offerings to answer client questions regarding the services
- Master the Why choose us message of CSI-supported Cryogenic Services
- Deliver communication to prospective clients through outbound calls emails SMS and/or chat sessions
- Remain current highly knowledgeable and proficient on all procedural activities and follow-ups
- Review recorded calls with the BD manager to identify best practices and areas of opportunity
- Ensure client data including personal credit card and medical information is protected
Current Client Communication
- Listen to clients needs and communicate with empathy and understanding about their use of CSI cryogenic services
- Be able to address client inquiries regarding their status in the fertility preservation process
- Respond to client inquiries about their storage account including but not limited to account status payment details invoice amounts renewal periods and inventory levels
- Assist clients with end-of-storage options including CSIs transport services and the end-of-storage consent process
Data Management
- Accurately input data into software systems to support downstream processes
- Collect and organize data from various sources for system input
- Become familiar with the systems in use to identify and report any issues with data feeds or inputted information
Travel Requirements:Less than 5%
Qualifications
Qualifications: Knowledge Skills and Abilities:
- Proficiency in using CRM software and billing systems Microsoft Excel MS Office and other relevant tools
- Results oriented mindset exhibits a strong drive to surpass performance targets while assisting clients in a friendly and understanding manner
- Adaptability responds and adapts own behavior to suit the situation knowing the end-goal is helping the client with their need in the best way possible
- Relationship Management ability to initiate and grow mutually beneficial relationships both within CSI and with clients
- Attention to detail Checks information to eliminate or reduce errors detects inconsistencies and mistakes in data to reduce downstreameffects of entry errors
- Influence and Negotiation Sells products and services (and arguments and concepts that support them) by tailoring benefits to prospective clients
- Strong oral & written communication skills Listens responds to prompts summarizes and structures communication logically
- Clear articulate and grammatically sound speech and professional phone manner
- Ability to interpret data from several sources for accurate entry into CRM/ERP systems
- Skilled in deescalating upset clients by addressing their concerns and finding a mutually beneficial solution
- Ability to follow standard operating procedures and protocols
- Capable of working independently as well as collaboratively within a team
- Flexibility and ability to handle multiple tasks simultaneously
Work Environment:
- Monday through Friday standard business hours with flexibility for extended hours for work demand
- Fast paced
- Client Oriented
- Robust sales pipeline
Experience:
- 1-3 years inside sales or customer service experience within a healthcare environment
- Direct client interaction with patients seeking healthcare services
- Microsoft Office ability with strong Excel skills
- 1 years cryogenic account management (preferred)
- 1 years in the fertility field (preferred)
Education:
- Associate or bachelors degree (preferred)
As an employee of CooperSurgical youll receive an outstanding total compensation plan. As we believe your compensation goes beyond your paycheck we offer a great compensation package medical coverage 401(k) parental leave fertility benefits paid time off for vacation personal sick and holidays and multiple other perks and benefits. Please visit us at learn more about CooperSurgical and the benefits of becoming a member of our team.
To all agencies: Please no phone calls or emails to any employee of CooperSurgical about this opening. All resumes submitted by search firms/employment agencies to any employee at CooperSurgical via-email the internet or in any form and/or method will be deemed the sole property of CooperSurgical unless such search firms/employment agencies were engaged by CooperSurgical for this position and a valid agreement with CooperSurgical is in the event a candidate who was submitted outside of the CooperSurgical agency engagement process is hired no fee or payment of any kind will be paid.
We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender gender identity or expression or veteran status. We are proud to be an equal opportunity you are interested in applying and require special assistance or accommodations due to a disability please contact us at
For U.S. locations that require disclosure of compensation the starting base payfor this role is between $60000 - $68000. The actual base payincludes many factors and is subject to change and modification in the future. This position may also be eligible for other types of compensation and benefits.
Required Experience:
IC
Employment Type
Full-Time
