Service Coordinator
Service Coordinator
Posted on :
24-08-2025
Employer Active
1 Vacancy
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Job Description
Description
About Us:
By combining a rich legacy in the power and gas compression space with pioneering technology INNIO brings our customers affordable reliable and sustainable energy solutions for todayand tomorrow. We are helping to meet todays energy needs with 64 GW of installed capacity and 48000 of our powerful Jenbacher and Waukesha engines which can be found in more than 100 countries. And by harnessing our history of energy industry firsts along with the power of digital innovation we will continue to deliver for the future.
Our fuel-flexible Waukesha gas engines are designed for reliable performance in isolated mission-critical and demanding applications delivering dependable energy even under high-stress conditions. Its time to take engines to a place no one else can. Welcome to INNIO!
Role :
This Service Coordinator is responsible for ordering all the parts consumables Third Parties and tooling to enable the execution of Service Events
Please note that the position holder should be located in the Midland/ Odessa area
Essential Responsibilities:
Uses deep technical knowledge of service activity to Identify parts and tools needed to prepare for service events and order through appropriate vendors
Monitor scheduled and unscheduled resources for optimized utilization in accordance with working regulations and guidelines
Trigger units BOM updates after service event executions in a timely manner
Review service events to track any unplanned actions/work which must be added
Create required technical and commercial documentation during operations
Document all service events and triggered tasks within Oracle throughout the process
Handle all direct customer contacts in a proactive and professional way
Provide recommendations for improvement regarding operations initiatives
Manage material and Third Party resources in a cost sensitive way
Ensure compliance with quality and EHS guidelines regarding internal and external resources
Ensure Field Service Technicians meet all process discipline and business standards
Work within the services team to achieve service key performance indicators
Perform other duties as assigned.
Key Performance Indicators
Customer satisfaction
Cost of servicing work
Productivity of technicians and field service engineers
Qualification Requirements:
Five years of experience in preparing service events and supporting of technical supervisors/coordinators required
Technical equivalent and/or experience in working with Oracle ERP Microsoft Office applications technical databases
Mechanical/ electrical background
High school diploma or equivalent
Technical business experience as well as a qualification in a technical field is required
INNIO offers a great work environment professional development challenging careers and competitive compensation. INNIO is an Equal Opportunity Employer. Employment decisions are made without regard to race color religion national or ethnic origin gender (including pregnancy) sexual orientation gender identity or expression age disability veteran status or any other characteristics protected by law.
Required Experience:
IC
Employment Type
Full Time
Key Skills
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