Service Support and Training Coordinator
Service Support and Training Coordinator
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Job Description
About Us
We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering design and manufacturing combined with category-leading brands in compression controls software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.
Whether you are a professional looking for a career change an undergraduate student exploring your first opportunity or recent graduate with an advanced degree we have opportunities that will allow you to innovate be challenged and make an impact. Join our team and start your journey today!
If you are a SERVICE SUPPORT AND TRAINING COORDINATOR professional looking for an opportunity to grow Copeland has an exciting opportunity for you! Based in our CUDAHY WI location you will be responsible for providing timely delivery of solutions to our customers and field personnel. You will lead the control of field service documentation routing of performed field work record keeping and administration of customer training addition to the responsibilities below this position requires a highly motivated individual who is driven by process compliance and continuous improvement to effectively serve our customers.
AS A SERVICE SUPPORT AND TRAINING COORDINATOR YOU WILL:
- Deliver a consistently high level of customer service so our customers needs are exceeded
- Receive incoming service calls and emails from customers and other department personnel.
- Coordinate customer training events at Vilter and off-site.
- Handle service-related communication between customers site contacts Technicians and other departments.
- Provide service estimates order entry inventory transactions and coordination of tooling for Technicians in support of service operations.
- Expedite liaison and follow up with internal resources on pending orders.
- Track service Orders.
- Document Control of field service forms.
- Maintain an in-depth knowledge of department and all field service-related processes.
- Compliance with import export requirements when completing shipping documentation for international service jobs.
- Track and support the record keeping of documentation related to members of the Service Technician Team such as certifications compliances specialized training etc.
- Reviews technical details of each service report and provides recommendations to Lifecycle Services Manager and Project Specialists.
- Captures relevant Issues including Warranty and Quality matters from field service reports and documents accordingly to the attention stakeholders.
- Maintain accurate and complete digital job folders related to service work.
- Work cross functionally to help lead procedural improvements related to customer satisfaction. Coordinate with customers distributors end users and Vilter personnel in implementing the procedures.
- Provide expert level assistance and training to employees inside and outside of department related to the administration of sales order entry transactions service jobs returns receiving and shipping tasks.
- Ensure that all government and company requirements relating to safety health and the environment are strictly adhered to.
REQUIRED EDUCATION EXPERIENCE & SKILLS:
- High School diploma plus two (2) years of experience in a relevant position.
- Excellent communication and organizational skills.
- Proficient in Microsoft Office Suite applications including MS Word and Excel.
- Ability to travel 5%.
- Fluent in spoken and written English.
- Legal authorization to work within the United States Sponsorship will not be provided for this role.
PREFERRED EDUCATION EXPERIENCE & SKILLS:
- Associates (AA) Degree in Business Administration or related study.
- Experience with Industrial Refrigeration Industrial Chillers HVAC or Gas Compression.
- Experience in fleet management for field service team.
- Knowledgeable of basic machine shop equipment hand tools and industrial repair/maintenance techniques.
- Bi-lingual (Spanish).
Schedule
The facility works 24 hours a day and typically 5 days a week. Our core office hours range anywhere between 9:00 AM 3:00 PM and are flexible given we work together to best support business demands as well as the needs of our customers around the world.
Why Work in the Greater Milwaukee Area
Cudahy is a quaint community located in Milwaukee County where clean neighborhoods mingle with acres of parkland major transportation access and big-city attractions all within an arms reach with a small-town feel. Cudahy has six county parks and 823 acres of parkland seasonal farmers markets in front of City Hall and miles of beautiful lake Michigan shoreline. With lots of community involvement the city has many family-friendly events throughout the year.
The area is home to several major league sports teams including the Milwaukee Bucks and Milwaukee Brewers with Lambeau Field home of the Green Bay Packers just 2 hours away!
Traveling in and out of the area is also a breeze! General Mitchell International Airport is just minutes away with Chicago OHare International Airport just a little over an hour away.
About Our Location
The 150-year history of the Vilter brand tells a rich story of perseverance and drive to cultivate continuous innovation within the industrial refrigeration and gas compression industries. We offer the latest products and solutions for industrial refrigerators and oil and gas compression. Approximately 300 employees work in Cudahy who all support a multitude of business functions. With the blend of businesses and functions represented under this one roof there are many opportunities for advancement within the Cudahy location.
Our Commitment to Our People
Across the globe we are united by a singular Purpose: Sustainability is no small ambition. Thats why everything we do is geared toward a sustainable futurefor our generation and all those to come. Through groundbreaking innovations HVACR technology and cold chain solutions we are reducing carbon emissions and improving energy efficiency in spaces of all sizes from residential to commercial to industrial.
Our employees are our greatest strength. We believe that our culture of passion openness and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people beginning at onboarding and through senior leadership so they can thrive personally and professionally.
Flexible and competitive benefits plans offer the right options to meet your individual/family needs: medical insurance plans dental and vision coverage 401(k) and more. We provide employees with flexible time off plans including paid parental leave vacation and holiday leave.
Together we have the opportunity and the power to continue to revolutionize the technology behind air conditioning heating and refrigeration and cultivate a better future. Learn more about us and how you can join our team!
Our Commitment to Inclusion & Belonging
At Copeland we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds and with diverse perspectives are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.
Work Authorization
Copeland will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E F-1 with OPT or CPT H-1 H-2 L-1 B J or TN or who need sponsorship for work authorization now or in the future are not eligible for hire.
Equal Opportunity Employer
Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex race color religion national origin age marital status political affiliation sexual orientation gender identity genetic information disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
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Required Experience:
IC
Employment Type
Full-Time
