Customer Service Specialist (full-time at Kearns Library)

Salt Lake CountyA career with a purpose in the community you love!

Salt Lake County invites you to explore our exciting career opportunities. We seek highly enthusiastic individuals to enrich our County with your experience and talent. If you enjoy working in a team environment that is committed to changing the lives of its community please keep reading.

What it is like to work here:

At Salt Lake County our culture is woven into all aspects of our work and our employees lives from the way we treat each other to the way we support the community. To promote and foster a fun and healthy work environment we appreciate employees through great benefits a healthy work life balance and room to grow and develop.

Surround yourself with:

Peers who are motivated to make a difference in the lives of those we serve. We serve Salt Lake County and envision a safe and beautiful place for all to live work and have fun. Salt Lake County is about connecting people and championing our community. Community is more than a place. its our heart and service that bring us together.

We encourage a work life balance:

Working for Salt Lake County is more than just a paycheck. A career with Salt Lake County includes several benefits and perks. We support our employees with 12 Holidays up to 24 vacation days 12 sick days and one personal day every year.

Additional Benefits include:

• Retirement options for hybrid pension/401(k) or 401(k) only with a 10% contribution
• Medical coverage including a 100% county paid premium option-Dental and Vision coverage including coverage for adult designees
• Health Savings account with a county contribution up to $1200/year Flexible Spending Account
• 100% county-paid Long-Term Disability and Short-Term Disability option
• Professional Development
• Plus: Onsite medical clinic childcare and gym; hospital insurance pet insurance auto and home insurance and discounts at County facilities.

JOB SUMMARY
Provides public service in the circulation area to register and issue library cards check out materials accept payments for fines and fees handle inquiries and resolve customer account problems. Fills and processes holds and performs a variety of other clerical tasks.

MINIMUM QUALIFICATIONS
One (1) year of direct customer service experience.
Must successfully complete the Library Software and cash handling procedures training within sixty (60) days of hire date.
Due to the nature of this position the successful applicant must pass a required background check through fingerprinting and enrollment in the continuous RAP Back (Record of Arrest and Prosecution Back) program in accordance with current County Human Resources policy requirements.

ESSENTIAL FUNCTIONS
Provides public service at the Circulation Desk in person and on the phone.
Collects payments for fines fees book sale items and supplies.
Resolves customer account problems. Waives or negotiates payment of charges as appropriate.
Checks library materials in/out places holds renews items searches for and retrieves materials.
Assists and trains customers to operate library equipment; troubleshoots basic equipment malfunctions.
Reviews library card applications verifies eligibility and identification issues and/or updates library cards.
Provides information about borrowing policies library services and programs etc.
Fills and processes hold requests.
Uses PC and specialized software payment transaction system and other library equipment (self-check machines laser printer copier etc.)
Assists with technology troubleshooting both for patrons and with in-house computers and machines as needed.
Performs assigned support tasks sorting shelving and other clerical duties.

KNOWLEDGE SKILLS AND ABILITIES (KSA)
Knowledge of:
Basic library processes
Basic cash handling procedures
General office methods and procedures

Skills and Abilities to:
Perform data entry/keyboarding
Operate a PC and other library equipment
Problem solving and conflict resolution
Use software programs
Perform alphabetic and numeric sorting and shelving
Read write and communicate in English
Deal tactfully and courteously with the general public
Concentrate and accomplish detail-oriented tasks
Organize workloads and prioritize tasks to adhere to deadlines
Respond quickly to changing priorities

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS
Work is performed primarily in an indoor environment with occasional exposure to outside weather conditions when emptying book drops. Significant standing and walking repetitive movements ability to bend kneel stoop reach lift up to 30 pounds and push/pull a loaded shelving cart weighing up to 150 pounds.

IMPORTANT INFORMATION REGARDING THIS POSITION
Work schedules include day evening and alternate Friday/Saturday shifts.