Customer Service Representative

East Hartford, CT - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Job Title: Customer Service Representative
Job Location: East Hartford CT 06108
Schedule: Monday Friday 8:30 AM 5:00 PM
Weekends Off Full-Time Paid Training Benefits

Job Description:

Conduent is seeking Customer Service Representatives to support incoming customer inquiries as the first point of contact.
In this role you will assist with program information account questions and password reset support for the online consumer portal.
Success in this position requires strong communication skills professionalism and a passion for helping people.

Key Responsibilities:

Serve as the initial point of contact for consumers and providers regarding client programs.
Answer inbound calls and provide accurate clear and complete information.
Assist with account access and password reset issues.
Document all customer interactions in the call-tracking system with accuracy and detail.
Forward callers to leadership or appropriate CT state agencies as required.
Identify consumer trends report concerns and recommend service improvements.
Handle complex or escalated customer issues professionally and efficiently.
Meet or exceed daily performance standards for call volume quality and customer satisfaction.

What Youll Receive

Full-time employment (40 hours/week)
Paid training
Monday Friday schedule ( Weekends Off)
Career advancement opportunities
Supportive and professional work environment
Full benefits options

Who Thrives in This Role

Strong communicators-verbal and written-who can explain complex information clearly.
Reliable and committed individuals with strong work ethic and excellent attendance.
Problem-solvers who remain calm and professional in challenging customer situations.
Tech-comfortable individuals who can navigate multiple systems and applications.
People who genuinely enjoy helping others and finding solutions.
Able to work in a structured environment handling a high volume of calls.

Qualifications:

Required:

18 years of age
High School Diploma or GED
Minimum 6 months of call center or customer service experience OR Associate degree or higher (no experience required)
Able to type at least 35 WPM
Must pass customer service assessment criminal background check and 8-panel drug screen

Preferred Skills:

Previous customer service or call center experience
Strong attention to detail and documentation accuracy.

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Job Title: Customer Service Representative Job Location: East Hartford CT 06108 Schedule: Monday Friday 8:30 AM 5:00 PM Weekends Off Full-Time Paid Training Benefits Job Description: Conduent is seeking Customer Service Representatives to support incoming customer inquiries as the firs...