W2 Desktop Support IV (Active Directory, Hw & Sw troubleshooting, Customer service) OnsiteLocal

Madison, OH - USA

Monthly Salary: Not Disclosed

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

Description:

The client is looking for Desktop Support IV

Will close to submissions on 11/21/25 at 4:00PM CST.

Top Required Skills & Years of Experience:

At least 10 years experience in the following:

- Knowledge of computer software operating systems hardware and networking is required
- Experience with Microsoft Active Directory is required.
- Hardware and software troubleshooting skills are required
- Able to work in a team as well as independently
- Experienced in providing professional and courteous customer service is required

Nice to Have Skills:

- Excellent verbal and written communication skills is preferred
- Three or more years relevant work experience with Windows 10/11 is preferred.
- Two or more years relevant work experience with OSX is preferred.
- Experience and knowledge of computer security is preferred.

- Experience with a ticketing system such as JIRA

Interview Process: First round via Teams Second round On-site in Madison.

Duration of the Contract: 6/30/2026 with potential for extension

Onsite or Remote: Candidate must be a CURRENT WI resident. No relocation allowed. This role is 100% On-site in Madison.

Project Details: This position reports directly to the IIT User Support Services Manager and will be working as part of the User Support Service USS support team. The Desktop Computer consultant will be responsible for routine first and second level technical troubleshooting including determining solutions for more complex issues by leveraging documented procedures and ensuring a high
level of customer service to support mission activities of the institution through information technology (IT).

Additional details:

- The selected hire MUST have an up-to-date flu shot. Requirement information can be found in the vaccination document in the Attachments section. Proof of vaccination will be required during onboarding.
- The selected hire is expected to cover parking costs or work out a reimbursement agreement with their supplier.

Job Responsibilities:

Completes installations configurations repairs automations and modifications of complex technology hardware software and associated components independently
Identifies troubleshoots resolves and/or escalates more complex first and second level technical problems for various products and services under general supervision
Receives and responds to inquiries and provides more complex technical information
through various communication mediums according to established policies and procedures
Documents inquiries and responses and recommends procedural improvements to unit leadership

Job Title in Contract: Desktop Support IV
Has 10 or more years of experience in desktop support. Familiar with a variety of the concepts
practices and procedures. Relies on extensive experience and judgment to plan and accomplish
goals. Independently performs a variety of tasks. May lead and direct the work of others. A
wide degree of creativity and latitude is expected.

Pay rate: $25/hr on W2.

Description: The client is looking for Desktop Support IV Will close to submissions on 11/21/25 at 4:00PM CST. Top Required Skills & Years of Experience: At least 10 years experience in the following: - Knowledge of computer software operating systems hardware and networking is required - E...