Head of Consumer (Financial Service)
Head of Consumer (Financial Service)
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Job Description
Mekari is Indonesias no. 1 Software-as-a-Service (SaaS) company. With our ecosystem of software solutionsincluding Mekari Jurnal Mekari Talenta Mekari Qontak and Mekari Flex we aim to facilitate entrepreneurs and leaders as they accelerate the digital transformation of their businesses.
In our 10 years of journey we have reached over 1 Million platform users and were not planning to stop any time soon. We need more people like you: builders and owners with calculated ambition who are ready to#ElevateThroughImpactand raise Indonesias software standard.
Job Description:
The Head of Consumer is someone who develops and implements strategies to drive consumer engagement growth and satisfaction of Mekaris financial services. This role requires a blend of strategic vision operational expertise and a deep understanding of consumer behavior in Indonesias financial services industry. As the Head of Consumer you will be responsible in:
Strategic Leadership:
- Develop and execute the strategic plan for consumer-focused financial services.
- Identify market opportunities and trends to drive product innovation and improvement.
- Collaborate with senior leadership to align consumer strategies with overall business goals.
Consumer Experience Management:
- Oversee the design and implementation of consumer-centric solutions and initiatives.
- Ensure exceptional user experience and satisfaction through continuous feedback loops and improvements.
- Analyze consumer feedback and usage data to inform product development and enhancements.
Market Analysis and Research:
- Conduct market research to understand consumer needs preferences and behaviors.
- Stay abreast of industry trends regulatory changes and competitive landscape.
- Utilize market insights to drive product innovation and strategic initiatives.
Team Leadership and Development:
- Manage and mentor a team of product managers analysts and other professionals within the consumer segment.
- Foster a collaborative and high-performance team environment.
- Set clear goals and performance metrics for team members providing regular feedback and development opportunities.
Stakeholder Management:
- Work closely with internal stakeholders including marketing sales and technology teams to ensure alignment and integration of consumer initiatives.
- Build and maintain strong relationships with external partners clients and industry influencers.
Compliance and Risk Management:
- Ensure all consumer-facing products and initiatives comply with relevant regulations and industry standards.
- Proactively identify and manage risks associated with consumer products.
Requirements:
- Bachelors degree in Business Finance Marketing or a related field. An MBA or relevant advanced degree is preferred.
- Minimum of 7-10 years of experience in fintech financial services or related fields with a focus on consumer products.
- Past experience in Consulting is a huge plus.
- Proven track record of successfully managing and launching consumer-focused financial services.
- Experience in a leadership role with demonstrated ability to manage and develop teams.
- Proficiency in data analysis and performance metrics.
- Ability to thrive in a fast-paced dynamic environment.
- Excellent understanding of consumer behavior and market dynamics in the fintech space.
- Innovative mindset with a passion for leveraging technology to enhance consumer experiences.
Our team will review your application and will be in touch if your application is shortlisted to the next stage. If you do not hear from us in 30 days we will keep your resume on file in case a relevant opportunity opens up.
Dont forget to check our Recruitment FAQ at ENG or INA to find the answers to commonly asked questions regarding our recruitment process.
We wish you the best. Hope to see you around soon!
Required Experience:
Director
Employment Type
Full-Time
