Cultivate Culture: Foster Amazons customer-centric culture through partnering with operations leaders to build and foster a culture of associate engagement customer centricity and ownership.
Develop Large Leaders: Hire and develop big leaders who care about customers about their people about results.
Operate Optimally: Obsess on improving and simplifying processes tools communication and measures. Be a leader that never settles for good enough.
Strategic business and thought partner to managers (client) at a site level and across the network as appropriate.
Coach and consult managers and front-line leaders on associate facing concerns (performance policy etc.)
Engage and influence stakeholders that interact with the business at a local and regional level.
Enable Growth: Hire and develop wicked-smart.
Provide guidance direction or partner with Amazon and external HR partners (recruiting benefits employee relations legal etc.) to ensure delivery of HR services as per agreement with internal client.
Contribute to the business strategy by helping business leaders to identify prioritize and build organizational capabilities behaviors structures and processes.
Planning and execution in the areas of HR operations culture organization growth and planning employee engagement workforce planning and recruitment and talent management and development for the assigned client group.
In this position you will partner with leaders across the Customer Service and Corporate Operations organizations to establish and implement HR strategies that foster the organization and people development for the addition the HR Business Partner will be an active member of the global Customer Service HR network and Corporate Operations HR team driving and supporting cross-group initiatives with team members in the U.S. Costa Rica India and Europe. You will need strong analytical skills and the ability to translate client goals into human resource capabilities needed to achieve results. You will also work on projects that not only impact the Customer Service and Corporate Operations in Seattle but also on a global scale.
This position will require support of an overnight associate population.
Schedules for the HRBP will include day night and overnight shifts as needed.
5 years work experience in an HR Generalist/Business Partner role including performance management change management and employee communications.
Bachelors degree
Superior employee relations and influencing skills.
Strong verbal and written communication skills.
Strong analytical skills. Experience using and presenting data to make decisions.
Experience managing cross-functional projects and initiatives.
Experience working with: Microsoft Office project management software SharePoint.
Able to diagnose problems and identify and drive appropriate solutions
Outstanding interpersonal and leadership skills; a role model for the use of the concepts and skills we teach and exceptional commitment to our Leadership Principles
Able to manage workflow with minimal oversight in a fast-paced frugal environment with multiple and sometimes changing priorities
Able to work both on a team (as member and/or leader) and independently to deliver results Masters preferred
Demonstrated experience in implementing process improvement using six sigma methodologies
Prior experience in managing HR projects that focus on process optimization quality management or operational efficiency
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for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.