Guest Relations Officer
Guest Relations Officer
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Salary Not Disclosed
1 Vacancy
Job Description
Shangri-La Kuala Lumpur
Be part of our Shangri-La family
Shangri-La Hotels and Resorts began in 1971 with our first deluxe hotel in Singapore. Today the group comprises over 102 deluxe hotels and resorts in key cities in Asia Pacific North America Europe and the Middle East.
Based in Hong Kong we are expanding globally with developments under way throughout Asia the Middle East and Africa. With our extensive footprint in Asia and in key cities worldwide we offer global exposure exciting career prospects and opportunities in hospitality F&B real estate technology marketing design business development finance project management and many other areas.
Shangri-La Kuala Lumpur is perfectly situated in the heart of the city to explore and discover well-known attractions and activities that Kuala Lumpur has to offer.
As a premier deluxe hotel with a proud tradition in providing gracious Malaysian hospitality to the world we are inviting dynamic individuals to join one of the regions most exclusive city hotel.
We are in search of energetic vibrant and multi-skilled individuals who are able to meet the ever-changing challenges and contribute towards the success of the hotel.
It takes a very special kind of person to work at Shangri-La. Someone with an eye for detail and the skills to perform. Someone with an attitude to deliver and a passion to delight.
Responsibilities
Deliver personalized and seamless service to VIP guests ensuring their experience is exceptional from check-in to check-out.
Proactively engage with guests to build relationships collect feedback and resolve any service issues promptly.
Monitor the lobby area to ensure it is presentable welcoming and efficiently managed at all times.
Coordinate guest preferences and logistical requirements with relevant departments to enhance guest satisfaction.
Assist foreign-speaking guests and provide translation or cultural support as needed.
Provide up-to-date local recommendations directions and relevant information to guests.
Support the hotels guest recognition and loyalty programs by maintaining accurate records and offering tailored service.
Maintain knowledge of hotel events VIP arrivals room blocks and function schedules to ensure preparedness.
Qualifications
Minimum SPM or equivalent qualification; diploma in hospitality is an advantage.
Prior experience in customer service or guest relations preferably in a hotel environment.
Fluent in spoken and written English; proficiency in additional languages is an asset.
Well-groomed articulate and professional with a pleasant and approachable personality.
Strong interpersonal and communication skills with the ability to engage with international guests.
Able to work in a fast-paced environment and remain calm under pressure.
Willing to work flexible shifts including weekends and public holidays.
Basic computer skills and familiarity with hotel operating systems is preferred.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
