Guest Relations Manager

WELCOME TO A WORLD OF OPPORTUNITIES AT IRELANDs #2 GREAT PLACE TO WORK 2025 AS VOTED BY OUR TEAM MEMBERS!

TheConrad Dublinis a5*hotelandpart of the Hilton Luxury Division. We aim to offersmart luxury travelers inspiring connections & intuitive service in a world of style. We areone of the best5*luxury hotels in the country.

Conrad is Empowering and Bold

Benefits

Working for Hilton means you arejoining an international company with more than 8100 hotels across the globewithcountless benefits & career development opportunitiessuch as:

• Travel- Up to 40 nights per year at discounted rates and 50% off F&B in Hilton Hotels around the world. Plus up to 70 nights of discounts for your Family and Friends
• Team Member Gym a dedicated team member gym with free access 7 days a week
• Benefit Discounted rates for Conrad Team members across a wide range of retailers
• Development Hilton have numerous learning & development plans for all types of roles and career paths as well as free access to LinkedIn Learning and Harvard Manage Mentor
• Holidays 30 days holiday (incl BH) plus long service entitlement of an extra day per year up to a total of 5 additional days
• Maternity & Paternity Paid leave for those that qualify
• On shift complimentary meals on duty

The Job Role

• Meet greet and direct Guests who enter the lobby area
• Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements
• Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner
• Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations
• Manage record and resolve promptly Guest or customer complaints
• Ensure a very high level of customer service is constantly maintained for Reception Lobby area and Executive Lounge
• Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate
• Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest
• Communicate with the Executive Lounge Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget
• Maintain good communication and work relationships in all hotel areas
• Act in accordance with policies and procedures when working with front of house equipment and property management systems

The ideal candidate should be:
Someone who .has previous experience in a luxury property and must have hotel experience
Someone Motivated to Create Memorable Experiences for Every Guest Every time
Someone who. Has a Luxury Mind set To our team this is Anticipating our Guests Needs and Personalizing their Experience
Someone who. Is a Team Player Collaborative Flexible Fun and Dynamic
Someone who .is Ambitious and Passionate

EOE/AA/Disabled/Veterans