Customer Success Manager
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Job Location:
Detroit, MI - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
About the role:
Lumafield is looking to bring on an industry experienced Customer Success Manager (CSM) to drive customer outcomes and revenue growth for Lumafields industry changing products.
The CSM will own the complete customer lifecycle from post-sale onboarding through renewals and expansion serving as the advisor and trusted partner for stakeholders helping build advocacy within their accounts and ensuring customers achieve business value from our products.
Working at the intersection of advanced industrial technology and customer strategy CSMs will lead business reviews develop and execute on mutual customer success plans and drive net revenue retention through strategic account growth.
This role requires technical depth to understand CT scanning workflows engineering analyses manufacturing processes as well as the business acumen to translate technical success into quantifiable business value.
What Youll Do:
- Serve as the primary point of contact and trusted advisor for your customer accounts coordinating cross-functional collaboration across the company with Solutions Engineering Sales Marketing Product and Finance
- Identify track and quantify business impact demonstrating ROI of Lumafields products and services
- Proactively manage renewals processes and mitigate churn risk
- Identify upsell cross-sell and new use case opportunities within your portfolio of accounts to drive expansion
- Build strong customer relationships through mutually valuable touchpoints such as business reviews success/ goal planning product roadmap reviews and adoption check-ins
- Help build and improve a scalable customer success function including data-driven decision making and standard processes and playbooks
About You:
- Engineering B.S. degree or equivalent technical experience
- 6 years of client facing experience such as in account management consulting or program management and/or working in CPG including packaging with plastics and/or comparable products and processes
- Understanding of the CPG industrys typical business models manufacturing processes and supplier dynamics
- Excellent verbal and written communication that flexes to be effective across levels of an organization
- Ability to independently create and deliver executive level presentations
- Expertise in manufacturing processes
- Extremely organized and are ready to dive head first into a rapidly scaling startup environment
Bonus Points For:
- MBA or equivalent business experience
- Quality Control or Quality Assurance experience
Required Experience:
Manager
Key Skills
- Bidding
- Business Solutions
- ABAP
- Business Operations
- Business Sales
- Corporate Marketing
About Company
Accelerate product development with the Neptune industrial X-ray CT scanner, Voyager analysis software, and Atlas AI co-pilot for manufacturing.
