Customer Success Manager
Customer Success Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
What Youll Do:
- Serve as the primary point of contact and trusted advisor for your customer accounts coordinating cross-functional collaboration across the company with Solutions Engineering Sales Marketing Product and Finance
- Identify track and quantify business impact demonstrating ROI of Lumafields products and services
- Proactively manage renewals processes and mitigate churn risk
- Identify upsell cross-sell and new use case opportunities within your portfolio of accounts to drive expansion
- Build strong customer relationships through mutually valuable touchpoints such as business reviews success/ goal planning product roadmap reviews and adoption check-ins
- Help build and improve a scalable customer success function including data-driven decision making and standard processes and playbooks
About You:
- Engineering B.S. degree or equivalent technical experience
- 6 years of client facing experience such as in account management consulting or program management and/or working in CPG including packaging with plastics and/or comparable products and processes
- Understanding of the CPG industrys typical business models manufacturing processes and supplier dynamics
- Excellent verbal and written communication that flexes to be effective across levels of an organization
- Ability to independently create and deliver executive level presentations
- Expertise in manufacturing processes
- Extremely organized and are ready to dive head first into a rapidly scaling startup environment
Bonus Points For:
- MBA or equivalent business experience
- Quality Control or Quality Assurance experience
Required Experience:
Manager
Employment Type
Full-Time
