Asset Management, Global Liquidity, Client Service Executive â Associate
Asset Management, Global Liquidity, Client Service Executive â Associate
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Job Description
The Global Liquidity Business is expanding rapidly in Asia.
As a Client Service Executive Associate within the Global Liquidity team you will provide dedicated client service to our Global Liquidity clients throughout Asia Pacific. You will provide pro-active service delivery and resolution to client queries and actively develop existing relationships to achieve client satisfaction. You will also have a high level of flexibility and adaptability.
Job Responsibilities:
- Provide daily servicing for transactions and take ownership of processing requests or issues raised through to completion or successful resolution under tight time constraints.
- Act as the liaison between the client and sales and operations groups with continuous communication.
- Provide regular updates and training to clients on products and processes.
- Manage client complaints in accordance with the firm policy and regulatory requirement.
- Take initiative in identifying opportunities to continuously improve our business processes efficiency overall client experience and control.
- Lead/participate in projects related to regulatory changes digitization initiatives and regional priorities.
- Represent the team and report team duties/issues in local and regional forums.
Required Qualifications Capabilities and Skills:
- University graduate with minimum 5 years of experience at asset management or financial services firm and background in client service.
- Detail oriented dedication to accuracy timeliness and high productivity while working under pressure to meet deadlines.
- High energy dedicated and strong team player
- Client focus equipped with strong interpersonal skills to service and maintain strong relationships with clients as well as internal stakeholders.
- Good listening skills and communication skills strong language skills in English AND Mandarin are required (both written and spoken).
- Licensed to carry on Type 1 4 and 9 regulated activities or willing to take the qualification exam in first 6 months of employment.
Required Experience:
Exec
Employment Type
Full-Time
