IT Customer Support (Japanese Speaker)
IT Customer Support (Japanese Speaker)
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Job Description
Job Description
More than just a recruitment company. At PRTR we have been a part of our customers success for 30 years as their total HR solutions partner. With 550 dedicated professionals and over 15000 outsourced staff we will continue to carry out our mission to develop a better career a better life and a better society and thrive to become the No.1 people solutions organization in Southeast Asia.
Overview
We are seeking a dynamic and customer-focused IT Customer Support specialist fluent in Japanese to join our team. The ideal candidate will have a passion for technology and excellent communication skills in Japanese and English. This role will involve providing technical support to Japanese-speaking customers and collaborating with internal teams to resolve IT-related issues.
Responsibilities
- Providing technical support and assistance to Japanese-speaking customers via phone email and chat.
- Troubleshooting and resolving IT-related issues including hardware software and network problems.
- Assisting with installation configuration and maintenance of IT systems and applications.
- Collaborating with other IT support teams to escalate and resolve complex technical issues.
- Creating and maintaining documentation and knowledge base articles for common IT issues.
- Assisting with testing and quality assurance for new IT products and services.
- Providing training and guidance to Japanese-speaking customers on IT tools and systems.
Qualifications
- Fluency in Japanese and English both written and verbal.
- Proven experience in IT customer support or technical support roles.
- Having experience in helpdesk IT support (PC Server etc.) and network troubleshooting (LAN WAN) is better but acceptable if the candidate knows the basics of PC and network.
- Ability to prioritize and manage multiple tasks in a fast-paced environment.
- Customer-focused attitude and commitment to delivering high-quality support.
- Relevant IT certifications or technical training is a plus.
- Ability to work effectively as part of a diverse and inclusive team.
Employment Type
Full Time
