Technical Customer Support Agent
Technical Customer Support Agent
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Job Description
Location: Sofia or Plovdiv Bulgaria
Work model: Hybrid (3 days from home 2 days in the office per week)
Employment type: Full-time
Compensation: Competitive base salary performance-based bonus
About the Role
Were looking for motivated and customer-focused individuals to join our Technical Customer Support team. You will be the first point of contact for users ensuring exceptional service while also helping customers discover the full value of our products and solutions.
DUTIES AND RESPONSIBILITIES:
- Deliver outstanding customer service over the phone in line with company standards
- Provide clear and timely follow-up to customer requests and cases
- Educate customers about relevant products and services identifying opportunities to upsell where appropriate
- Accurately log and update all interactions and activities in the companys database
- Use specialized tools and software to resolve queries and support internal systems
REQUIREMENTS:
- Proficiency in English (spoken and written)
- Strong communication skills with a positive customer-first attitude
- Genuine motivation and enthusiasm for helping others
- Patience empathy and excellent interpersonal skills
- Confidence in troubleshooting and problem-solving
- Ability to thrive in a fast-paced dynamic environment
- Strong computer literacy and ability to multitask across different systems
- Great time management and organizational skills
- Team spirit combined with self-discipline confidentiality and attention to detail
- Previous experience in customer service or communication roles is an advantage
BENEFITS:
- Attractive remuneration package tailored to experience and performance
- Performance bonuses and additional rewards
- Paid training (19 working days Monday-Friday 10:0018:30)
- Hybrid work model (2 days in the office 3 days from home)
- Food vouchers and additional perks
- Supportive and friendly team environment with opportunities to grow and develop
- Flexibility to choose between a 4 or 5-day work week
- Option 1: 5 days/week 8-hour shifts
- Option 2: 4 days/week 10-hour shifts
- Shifts scheduled between 10:00-23:00
Diversity Inclusion and Equal Opportunities Statement
We believe that diverse perspectives make us stronger. Applications are encouraged from people of all backgrounds identities and experiences. We are committed to creating a positive inclusive work environment where everyone is empowered to thrive and do their best work.
How to Apply
If you are fluent in German and English thrive on driving sales growth and want to help transform healthcare technology we want to hear from you. Apply now to help shape the future of clinical trials and join a mission-driven innovative team.
Employment Type
Full Time
