Enablement Coordinator (Contract)
Enablement Coordinator (Contract)
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1 Vacancy
Job Description
About Passes
Passes is a rapidly growing tech platform designed to help creators pursue their entrepreneurial dreams and connect with their followers. Founded by visionary tech leader Lucy Guo in 2022 Passes has attracted top talent from some of the worlds most recognized companies as we build a platform for scale.
The Role
Were looking for an Enablement Apprentice who will support the development and maintenance of training resources knowledge base (KB) content and internal processes.
Working under the Enablement POC youll help produce quality enablement materials and assist with content operations training and content audits all while gaining hands-on experience in enablemen.
This is a contractor role for 612 months with a commitment of 40 hours/week. The contract may be extended based on performance.
Project Requirements
- Build a clear organized Knowledge Base including SOPs macros logic flows help articles and bot documentation
- Create Notion and internal intake systems (e.g. tagging issue types help articles) for clarity and version control
- Create knowledge checks short quizzes to test understanding after key product launches or process updates
- Create process for quality reviews of new content (check formatting clarity and consistency) before publishing
- Define V1 of automation and deflection workflows (e.g. chat bot responses auto-resolution content)
- Produce training materials and internal documentation related to the project
What were looking for
- Background in writing documentation training or content creation
- Experience with knowledge systems CMS or documentation tools (Notion preferred)
- Understanding of job description drafting and onboarding processes
- Strong written English and attention to detail
- Comfortable with tools like Google Suite Notion Canva
- Quick learner proactive and collaborative
- Organized and capable of managing task follow-ups
- Interested in support operations content workflows training and quality systems
Perks
- Competitive hourly rate
- A chance to shape one of the most exciting startups in the creator economy
Required Experience:
IC
Employment Type
Contract
