Benefits Administrator
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Position Summary:
Administer benefits programs across EMEA including enrollment changes and terminations. Ensure compliance with regional regulations and deliver a positive employee experience through accurate processing and timely support
Key Responsibilities:
- Process benefits enrollment changes and terminations in HRIS and vendor systems.
- Respond to employee queries about benefits plans policies and eligibility.
- Liaise with vendors and brokers to resolve escalated issues.
- Maintain accurate benefits records and ensure data integrity.
- Support annual renewal processes and audits.
- Contribute to benefits communication and education initiatives.
Key Responsibilities:
Education:
- Bachelors degree in HR Business Administration and/or CIPD qualification preferred although other related fields may be considered
- Typically demonstrates proven related experience
Special Skills & Competencies:
- Proven experience in benefits administration in an international setting.
- Proficiency with HRIS and benefits platforms.
- Detail-oriented with strong analytical and problem-solving skills.
- Customer-focused mindset.
- Knowledge of EMEA benefits regulations (including UK auto-enrolment EU statutory benefits).
- Proficiency with HRIS platforms (SuccessFactors Oracle Workday).
Key Performance Indicators (KPIs) & SLAs:
- 98% accuracy in benefits processing.
- 95% SLA adherence for query resolution.
- Zero compliance or audit issues.
- 95% customer satisfaction ratings
Required Experience:
Unclear Seniority
Key Skills
- Sales Experience
- Microsoft Office
- Customer Service
- Communication skills
- Microsoft Outlook
- Microsoft Word
- Business Management
- Benefits Administration
- Microsoft Excel
- Insurance Sales
- Customer relationship management
- Human Resources
About Company
CARE International seeks a world of hope, tolerance and social justice, where poverty has been overcome and all people live with dignity and security. In Jordan, CARE will be recognized for its commitment to the humanitarian protection and empowerment of communities especially women a ... View more
