Job Opportunities Operations Executive

MAIN PURPOSE

The Operations Executive will support both the Retail Performance & Training Manager (70%) and Business Performance & Operations Manager (30%) to uphold boutique brand image across SEAO ensuring boutique operations and processes are implemented and consistent across the region with focus on retail & retail partners.

KEY RESPONSIBILITIES

• Ensure the boutique operations retail procedures and guidelines are in accordance and compliant across the SEAO Internal and Retail Partners boutiques.

• Drives the actions initiatives and solutions to constantly improve the boutique operations and performance in close collaboration with all the relevant departments and boutiques.

Retail Operations

• Play an active role in engaging the retail teams across the region to drive results improved communications and client focus
• Coordinate with various stake holders to cascade consistent communications and operational standards (ie. Mystery Shopping Retail Guidelines Audit Shared drive)
• Maintain updated information of the network details operational hours headcount
• Support the induction check list roll out for new joiners and ensure handover list for any leavers
• Support Boutique efficiency and communication (ie daily briefing BOH stock) by sharing best practice across the region
• Work closely with commercial and boutique team to ensure the overall store budget (clienteling gifting etc) is tracked
• Support the implementation and follow up of all retail operations projects and tools
• Ensure consistency for roll out of all retail / brand tools (e.g. name cards uniforms)

Retail Performance

• Support on the monitoring and analysing of key performance indicators to identify areas for improvement
• Prepare regular reports on KPIs and provide insights from the data for strategic decisions making
• Share best practices with a regular communication to all Retail stores Retail Partners (when appropriate)
• Assist the manager on developing access and understanding of KPIs and reporting across the teams to support the BMs on analytical data for planning
• Share existing performance tracking data and tools and improve/develop new ones where needed
• Coordinate with BMs on their action plans and track progress
• Build ad hoc strategic reports for management i.e. tracking retail staff performance in RT

Commercial Support and Logistics

• Ensure objectives are 100% met together with Commercial Team and followed up with local commercial teams on Retailization and PAMGuard

• Process stock requests and replenishment to BTQ
• Generate monthly reports on regional performance (model stock auto-replenishment booster ordering inventory SOSI etc)
• Assist in preparation for business review market visits and events
• Prepare price list and develop communication tools for commercial team

• Coordinate shipment deliveries and request with logistics and warehouse team
• Support logistics processes for key events (transfers returns carnets)

Inventory Management

• Follow up and process stock requests and replenishment to HQ
• Process orders and ensure ODNs created are processed and cut offs/ETAs met

• Assist in stock rebalancing movement within the region
• Manage and maintain accessories stock inventory on local level
• Follow up retailer/sub-platforms enquiries and orders on accessories
• Coordinating with HQ and supplier on replenishment and deliveries

JOB REQUIREMENTS

• Minimum 3 years of experience in a similar role
• Bachelors degree in business retail management or equivalent
• Excellent organisation skills and structured work approach. One who is detail oriented and can multi-task including planning executing and reviewing in a timely manner
• Ability to evaluate sales trends and clients behaviour to optimise store layouts and displays.
• Is a team player self-motivated and agile with ability to work autonomously
• Strong interpersonal skills
• Mature self-motivated outgoing and able to work independently and under pressure
• Demonstrates agility maintaining an energetic and positive attitude
• Highly proficient in computer skills including Word and Excel a must
• SAP experience a plus