Customer Support Coordinator
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Job Description: Customer Support Coordinator (Remote - Lebanon)
Type: Full-time Employee
Location: Fully Remote (Must be based in Lebanon)
Department: Global Helpdesk & Support
About Azurreo
Azurreo is a global outsourcing leader with 15 years expertise in telecommunications and IT infrastructure. Weve delivered 250 projects across 25 countries providing end-to-end solutions from strategic design to ongoing operations and support. Our fully remote multicultural team is dedicated to driving innovation and delivering excellence through agile service delivery.
Your Mission: The Role
We are looking for a technically skilled and customer-focused Customer Support Coordinator to act as the primary liaison for our global telecom clients. Your mission is to ensure the rapid and effective resolution of complex technical issues providing exceptional service that enhances customer satisfaction and strengthens our client partnershipsall from a fully remote environment.
Tasks
Key Responsibilities: What Youll Do
Technical Support & Troubleshooting
- Provide Tier 1 technical support via multiple channels (phone email chat) for server network and software-related incidents
- Diagnose and troubleshoot issues related to DNS SSL FTP and other critical network protocols
- Guide customers through technical solutions including system installations configurations and best practices
Incident & Relationship Management
- Document every customer interaction and technical detail with precision in our CRM system
- Escalate complex unresolved issues to senior technical teams with comprehensive diagnostic information
- Maintain proactive clear and empathetic communication with customers throughout the resolution lifecycle
Process Improvement & Knowledge Sharing
- Contribute to the development and maintenance of our shared knowledge base and technical documentation
- Identify trends in customer issues to pinpoint opportunities for service improvement
- Participate in initiatives designed to optimize support workflows and enhance customer experience
Requirements
Your Profile: What You Bring
Essential Requirements (Must-Haves)
- Bachelors degree in IT Telecom Computer Science or related field
- 2 years of professional experience in technical support or IT helpdesk role
- Demonstrable technical proficiency with:
- Network protocols (DNS SSL FTP TCP/IP)
- CRM platforms (e.g. Salesforce Zendesk)
- Remote support tools
- Strong written and verbal fluency in English (mandatory for global communication)
- Based in Lebanon with dedicated home office setup for full-time remote work
Preferred Qualifications (Nice-to-Haves)
- Professional certifications (e.g. CCNA CompTIA A/Network)
- Experience within telecom sector (e.g. VoIP 5G SD-WAN)
- Proficiency in Arabic
- Natural problem-solver with proactive mindset and ability to learn quickly
Benefits
Why Join Azurreo
- 100% Remote Work: Permanent flexible remote arrangement within Lebanon
- Stable Employment: Long-term contract with growing international company
- Career Development: Clear pathway to senior technical and leadership roles
- Global Team: Collaborate with diverse international team
- Paid Time Off: Generous vacation days plus public holidays
- Technical Growth: Annual budget for training and professional certifications
Ready to advance your technical support career with a global team
Apply now with your CV and a brief note explaining why youre a great fit for this role.
Employment Type
Full Time
