M3 Coordinator
M3 Coordinator
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Salary Not Disclosed
1 Vacancy
Job Description
Position Description:
The M3 Coordinator plays a critical role in the M3 delivery by participating during the on-boarding of customers ensuring that SLAs and KPIs are met reports are generated and submitted as well as driving process improvements.
Your future duties and responsibilities:
Ensure ticket SLA/KPIs by checking the ticketing systems and coordinating the tickets with the consultants/customers/PBU (Sweden).
Coordinate with other teams such as service desk and MIMS specially during major incidents
Coordinate with customers on ticket handling processes and issues
Attend meetings with PBU (Sweden) and in some cases host meetings
Collaborate with SDMs on customer processes
Prepare reports for customers as needed
Participate in onboarding the customers during transition
Participate in onboarding new colleagues to the team (mostly on processes)
Participate or propose improvement plans
Perform other tasks as agreed and assigned
Required qualifications to be successful in this role:
At least 2 - 3 years of experience in Service Desk preferably with experience in Service Management tools such as JIRA Service Now and Helix.
Previous experience in Service Management
M3 knowledge is nice to have but not required.
Proficient in Office products such as Excel Word and PowerPoint
Strong written and verbal communication skills in the English language
Solid analytical and problem-solving abilities
Competence in process mapping and documentation.
Proactive service-oriented and able to manage multiple priorities effectively.
Strong team player with excellent interpersonal skills.
Must be amenable to working onsite 2-3 days a week in McKinley Taguig on a mid-shift schedule
Skills:
- Analytical Thinking
- Change Management
- Incident Management
- Problem Management
- Service Request Management
What you can expect from us:
Together as owners lets turn meaningful insights into action.
Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because
You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.
Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.
Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our teamone of the largest IT and business consulting services firms in the world.
Required Experience:
IC
Employment Type
Full-Time
