SAP Integration- Service Management, Lead
SAP Integration- Service Management, Lead
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Job Description
SAP Integration- Service Management Lead
Do you have experience in IT Services Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology If yes we are looking for you!
Join our team! This role is part of a high-performing team of talented specialists who provide world-class support for Corporate Services. You will be part of a team that manages ongoing incident detection and resolution change planning and implementation and compliance for a portfolio of applications and infrastructure built on SAP.
About the Role
In this opportunity as an SAP Integration- Service Management Lead you will:
- Deliver SAP WRP and S4 service lifecycle management focusing on day-to-day operation and service improvement by ensuring reliability and availability.
- Collaborate with different partners and teams to implement IT standards (operational compliance etc) for SAP systems.
- Monitor support and improve services according to incident change and problem management for daily operations according to IT TR and SAP standards.
- Internal cross-functional collaboration for SAP transformation through continuous process improvement and advisory on high-value propositions considering best practices.
- Active collaboration in SAP migration to S4 also considering integration for systems related to architecture for modules/technical accordingly.
- Partner with application development teams to deliver operational readiness for new applications and features.
- Collaborate with stakeholders such as business teams product owners and project management in defining roadmaps for applications and processes.
- Drive continual service improvement and innovation in productivity software quality and reliability including meeting/exceeding SLAs.
- Responsible for monitoring and analyzing business operational and technical key metrics.
About You
Youre a fit for the role if your background includes:
- Bachelors degree or equivalent required; Computer Science or related technical degree preferred.
- Fluent English is a must.
- 5 years of experience in SAP Integration/ ETL across configuration development testing and release.
- Broad understanding of the technologies used to build and operate distributed application systems including experience managing data center systems/infrastructure.
- Proven track record of success participating in projects and initiatives even with ambiguous details provided.
- Strong customer service problem-solving organizational and conflict management skills.
- Strong IT Service Management and standards experience.
- Excellent critical thinking communication presentation documentation troubleshooting and collaborative problem-solving skills.
- Proven ability to learn new technologies quickly.
- Hands-on experience with programming and scripting languages.
- Comfortable in a fast-paced environment and motivated by complex technical and business challenges.
- ITIL knowledge.
To apply please upload your updated resume in English.
Location: CDMX
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Whats in it For You
Hybrid Work Model: Weve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities whether caring for family giving back to the community or finding time to refresh and reset. This builds upon our flexible work arrangements including work from anywhere for up to 8 weeks per year empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development we prepare our talent to tackle tomorrows challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow lead and thrive in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation two company-wide Mental Health Days off access to the Headspace app retirement savings tuition reimbursement employee incentive programs and resources for mental physical and financial wellbeing.
Culture: Globally recognized award-winning reputation for inclusion and belonging flexibility work-life balance and more. We live by our values: Obsess over our Customers Compete to Win Challenge (Y)our Thinking Act Fast / Learn Fast and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental Social and Governance (ESG) initiatives.
Making a Real-World Impact:We are one of the few companies globally that helps its customers pursue justice truth and transparency. Together with the professionals and institutions we serve we help uphold the rule of law turn the wheels of commerce catch bad actors report the facts and provide trusted unbiased information to people all over the world.
About Us
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal tax accounting compliance government and media. Our products combine highly specialized software and insights to empower professionals with the data intelligence and solutions needed to make informed decisions and to help institutions in their pursuit of justice truth and transparency. Reuters part of Thomson Reuters is a world leading provider of trusted journalism and news.
As a global business we rely on the unique backgrounds perspectives and experiences of all employees to deliver on our business goals. To ensure we can do that we seek talented qualified employees in all our operations around the world regardless of race color sex/gender including pregnancy gender identity and expression national origin religion sexual orientation disability age marital status citizen status veteran status or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.
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More information about Thomson Reuters can be found on .
Employment Type
Full-Time
