Duty Manager - Serviced Apartments/Residences
Duty Manager - Serviced Apartments/Residences
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Job Description
At Shangri-La Singapore we are a heart-warming family. We share something powerful our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour as kin as family. We strive to be the preferred employer by providing great benefits tranquil and sincere working environment work-life balance and effort recognitions.
Set in 15 acres of lush greenery just minutes from the vibrant Orchard Road shopping belt the Shangri-La Hotel Singapore is a tranquil sophisticated urban retreat whether travelling for business or features 792 luxurious guestrooms and suites across three distinct wings which include unique family-themed rooms supported by a host of dedicated family-focused amenities.
We are looking for aDuty Manager - Serviced Apartments/Residences to join our team!
TheDuty Manageris responsible for overseeing the smooth operations the business unit ensuring exceptional guest experiences effective team leadership and adherence to the organisations standards policies and corporate programmes.
Key Responsibilities:
General/Technical Knowledge
Complete knowledge of operational systems of Front Office Guest Service/Switchboard and related systems.
Familiarity with the organisations standard operating policies and procedures.
Understanding of corporate and local rooms programmes
People Management/Leadership
Maintain department organization manning and productivity
Identify training needs and implement training programmes
Conduct performance reviews and foster a positive work environment
Lead daily and weekly operational meetings and ensure effective communication across departments
Customer Loyalty
Ensure guest preferences are recorded and acted upon
Drive customer delight and retention through proactive service
Collect and respond to guest feedback promptly
Uphold service standards and lead by example
Operational Processes & Control
Supervise staff adherence to policies and procedures
Take ownership of guest requests and service recovery
Monitor room availability maintenance status and staff schedules
Conduct inspections and ensure compliance with standards and internal controls
Administration
Attend and conduct relevant meetings
Ensure timely and accurate reporting
Collaborate with Purchasing for contracts and Capex purchases
Maintain equipment inventory and procurement records
Human Resources
Oversee staff training development and succession planning
Conduct performance appraisals
Monitor employee morale and support continuous development
Safety and Security
Ensure guest and employee safety during emergencies
Coordinate with Emergency Response Team and document incidents
Be familiar with emergency services and procedures
Environmental Responsibility
Support and implement environmental initiatives in the workplace
Corporate Social Responsibility
Participate in community and corporate social responsibility programmes
Profitability
Contribute to forecasting budgeting and profit improvement plans
Review financial results and develop strategies to boost occupancy and revenue
Key Requirements:
Minimum 5 years working experience in hospitality/service-related industries
Has a positive working attitude with passion and energy to drive results
Prior experience managing operations and a team is a requirement
Required Experience:
Manager
Employment Type
Full-Time
