Primary Details

• Permanent full-time role

• Hybrid working

• Location Flexible open to all QBE offices Nationally

The Opportunity

The Head of Commercial Property Construction and Engineering Claims is a leadership position responsible for managing teams that handle commercial property construction and engineering claims. You will be responsible for overseeing large and complex claims ensuring performance metrics are accurate and met and engaging with both internal and external stakeholders.

As well as managing operations you will be responsible for strategic and business planning to support innovation and change initiatives and enable QBEs growth ambition through customer service excellence and prudent cost control in attritional and large loss claims.

Your new role

• Lead teams managing commercial property construction and engineering claims through intermediated channels.

• Oversee large and complex claims and the interactions between suppliers brokers and corporate customers.

• Maintain and manage relationships with executive loss adjustors.

• Ensure operational and financial performance metrics are accurate and consistently met.

• Engage with internal and external stakeholders to ensure the best customer experience possible.

• Continuously improve the structure and processes in commercial property construction and engineering claims.

About you

• Strong commercial acumen with a deep understanding of claims performance drivers measures and financial drivers

• Leadership abilities with a proven track record in managing teams and the ability to manage complex problems efficiently and effectively.

• Expertise in claims management particularly in commercial property construction and engineering.

• Strategic thinking with a good understanding of process innovation modern technology and leading through change

• Strong communication problem solving and analytical skills

• In-depth industry knowledge.

About QBE

We can never really predict whats around the corner but at QBE were asking the right questions to enable a more resilient future helping those around us build strength and embrace change to their an international insurer thats building momentum towards realising our vision of becoming the most consistent and innovative risk partner.

And our people will be at the centre of our success. Were proud to work together and encourage each other enable resilience for our customers our environment our economies and our communities. With more than more than 13000 people working across 27 countries were big enough to make a real impact but small enough to provide a friendly workplace where people are down-to-earth passionate and kind.

We believe this is our moment what if it was yours too Your career at QBE lets make it happen!

Benefits

We offer a range of benefits to help provide holistic support for your work life whatever your circumstances. As a QBE employee you will have access to and benefit from:

• Hybrid Working a mix of working from home and in the office to enhance your work/life balance

• Our Thriving at our Best wellbeing program including free holistic wellbeing coaching nutritional confidential counselling financial and legal advice

• 18 weeks gender-equal flexible leave for all new parents including paid super

• The ability to maximise retirement savings through voluntary super contributions and company matching

• Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums

• Additional leave and support through QBEs Family Domestic Violence First Responder Network

• Discounts on insurance products car hire hotels goods and services including benefits through our various sports and arts sponsorship partners

Rewards & Recognition

We value our employees experience with us and are proud to have been recognised for the following awards:

• 2021 LinkedIn Top Employer & HRD Employer of Choice

• 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards

• Platinum employer on the Australian Workplace Equality Index (AWEI) the definitive national benchmark on LGBTQI workplace inclusion

• Ranked 3rd place in the AAGE Top Graduate Employers 2023 for medium sized program as voted by graduates

• Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)

• Family First accredited employer since 2021

APPLY NOW and lets make it happen!

Click APPLY to submit your application. Successful applicants will need to complete work rights police and credit checks through our online provider as a condition of employment.

QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements alternative work arrangements or you would like to connect with one of our networks please contact us at

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