Customer Service Advisor (Frontline)
Customer Service Advisor (Frontline)
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
YOUR TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMER
Would you like to become part of the worlds most international company
A company that pioneered express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide And the more people we connect the better life will be on our planet.
Do you want to make a difference Then join our team and become a Certified International Specialist.
YOUR TASK
Live breath and demonstrate the four focus attributes i.e. Can Do Passion Right first time and Speed through:
- Achieving best day every day by managing self-adherence
- Efficient at work through managing self Auxiliary code and ACW code
Living and breathing the Insanely Customer service centric culture through:
- Provide excellent customer service experience through providing accurate information e.g. accurate transit time and demonstrating the Can Do ATTITUDE by going the extra mile for the customers
- Provide Value added services such as TDX and insurance in meeting customer s need
Operations:
- Work closely with other departments such as Ground Operations Gateway Sales HR to resolve any service Failures to DHL customers in living the ICCC mantra.
- Timeline given are met particularly submission to HR i.e. quarterly review mid-year and year-end appraisal
Living and breathing the First Choice Way by:
- Identifying wastage and rooms for improvement and introduce or recommend process improvement initiative
- Adhere to the Centre Of Excellence standards
- Adhere to the standard Quality monitoring tool
- Support and adhere to change management in making the business more successful and competitive in the market
YOUR PROFILE
- Typing skills (at least 30 wpm preferable)
- Telephone skills (excellent)
- Conflict resolution skills (excellent)
- Technical Skills (Telephone and Order Booking systems preferable)
- Communication skills - spoken and written (excellent)
- Negotiation and interpersonal skills (excellent)
OUR OFFER
- Strong Career support in an international environment.
- Great culture and colleagues.
- Multifarious benefits program.
Do you see a personal challenge in these versatile and responsible tasks Then apply now!
We look forward to receiving your application!
Required Experience:
Unclear Seniority
Employment Type
Full-Time
