Wellness Manager
Wellness Manager
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Job Description
Must have Japanese citizenship or Eligible work in Japan permit holder
JOB SUMMARY
**Must have Japanese citizenship or Eligible work in Japan permit holder
Position has responsibility for supervising and coordinating activities of employees delivering Wellness services including Pool Fitness Spa program coordination reservations reception desk locker room areas maintenance daily upkeep cleanliness and the operation of Wellness floor. Position focuses on ensuring guest and employee satisfaction and achieving the operating budget.
CANDIDATE PROFILE
Education and Experience
High school diploma or GED; 1 year experience in the recreation/health club operations or related professional area.
OR
2-year degree from an accredited university in Health Education Physical Education Hotel and Restaurant Management or related major; no work experience required.
CORE WORK ACTIVITIES
Supporting Recreation Operations
Supervises and manages employees. Supports day-to-day operations. Understands employee positions well enough to perform duties in employees absence.
Monitors quality standards and meets the expectations of the customers on a daily basis.
Demonstrates knowledge of job-relevant issues products systems and processes.
Schedules events programs and activities as well as the work of others.
Provides personal assistance medical attention emotional support or other personal care to others such as coworkers customers or patients.
Develops specific goals and plans to prioritize organize and accomplish your work.
Supports the management of outside vendors including water sports and scuba.
Orders and manages necessary supplies. Ensures workers have supplies equipment tools and uniforms necessary to do their jobs.
Manages the childrens program (e.g. coordinates activities purchases equipment and supplies etc.).
Manages group activities including sand painting bon fires and team building events.
Manages pool and beach areas including overall maintenance daily upkeep and cleanliness and the operation of cabana units.
Providing and Ensuring Exceptional Customer Service
Serves as a role model to demonstrate appropriate behaviors.
Provides services that are above and beyond for customer satisfaction and retention.
Improves service by communicating and assisting individuals to understand guest needs provides guidance feedback and individual coaching when needed.
Conducting Human Resources Activities
Identifies the developmental needs of others and coaches mentors or otherwise helps others to improve their knowledge or skills.
Participates in the performance appraisal system process giving feedback when needed.
Coordinates training activities for employees in department.
Encourages and builds mutual trust respect and cooperation among team members.
Communicates expectations and performance objectives to subordinates; subordinates are also open to raise questions and/or concerns.
Same Posting Description for Internal and External Candidates
I103231D
JOB SUMMARY
**Must have Japanese citizenship or Eligible work in Japan permit holder
Position has responsibility for supervising and coordinating activities of employees delivering Wellness services including Pool Fitness Spa program coordination reservations reception desk locker room areas maintenance daily upkeep cleanliness and the operation of Wellness floor. Position focuses on ensuring guest and employee satisfaction and achieving the operating budget.
CANDIDATE PROFILE
Education and Experience
High school diploma or GED; 1 year experience in the recreation/health club operations or related professional area.
OR
2-year degree from an accredited university in Health Education Physical Education Hotel and Restaurant Management or related major; no work experience required.
CORE WORK ACTIVITIES
Supporting Recreation Operations
Supervises and manages employees. Supports day-to-day operations. Understands employee positions well enough to perform duties in employees absence.
Monitors quality standards and meets the expectations of the customers on a daily basis.
Demonstrates knowledge of job-relevant issues products systems and processes.
Schedules events programs and activities as well as the work of others.
Provides personal assistance medical attention emotional support or other personal care to others such as coworkers customers or patients.
Develops specific goals and plans to prioritize organize and accomplish your work.
Supports the management of outside vendors including water sports and scuba.
Orders and manages necessary supplies. Ensures workers have supplies equipment tools and uniforms necessary to do their jobs.
Manages the childrens program (e.g. coordinates activities purchases equipment and supplies etc.).
Manages group activities including sand painting bon fires and team building events.
Manages pool and beach areas including overall maintenance daily upkeep and cleanliness and the operation of cabana units.
Providing and Ensuring Exceptional Customer Service
Serves as a role model to demonstrate appropriate behaviors.
Provides services that are above and beyond for customer satisfaction and retention.
Improves service by communicating and assisting individuals to understand guest needs provides guidance feedback and individual coaching when needed.
Conducting Human Resources Activities
Identifies the developmental needs of others and coaches mentors or otherwise helps others to improve their knowledge or skills.
Participates in the performance appraisal system process giving feedback when needed.
Coordinates training activities for employees in department.
Encourages and builds mutual trust respect and cooperation among team members.
Communicates expectations and performance objectives to subordinates; subordinates are also open to raise questions and/or concerns.
Required Experience:
Manager
Employment Type
Full-Time
