Technical Support Specialist
Technical Support Specialist
Posted on :
21-08-2025
Employer Active
1 Vacancy
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Job Description
Location: Sofia or Plovdiv Bulgaria
Work Model: Hybrid (3 days from home 2 days in the office)
Employment Type: Full-time
Salary: Competitive base performance bonus
What Youll Be Doing
- Deliver outstanding service over the phone every interaction matters!
- Keep customers updated after processing requests or resolving cases.
- Spot opportunities to educate customers about relevant products and services (sales through service approach).
- Maintain precise and up-to-date records in the company database.
- Navigate specialized software to handle queries and support internal systems.
What Were Looking For
- Proficiency in English (both written and spoken)
- Great communicator with a naturally positive helpful attitude
- Genuine passion for helping people and solving problems
- Patience empathy and the ability to stay calm under pressure
- Confident in troubleshooting and finding solutions
- Quick to adapt in a dynamic environment
- Comfortable using multiple computer systems simultaneously
- Excellent time management and prioritization skills
- Team player with a collaborative spirit
- Previous customer service or communications experience is a plus!
Perks & Benefits
- Excellent pay package based on your skills and performance
- Hybrid work flexibility (only 2 days in the office per week)
- Paid training (1 month Monday to Friday 10 AM 6:30 PM)
- Choice of 4-day or 5-day work week (with flexible shifts between 10 AM 11 PM)
- Food vouchers
- Rewarding performance bonuses
- Join a creative friendly and positive team atmosphere
- Career growth and skill development opportunities
If you have the curiosity to learn the empathy to connect and the skill to solve problems this is your chance to join a company that values both its clients and its people.
Employment Type
Full Time
Key Skills
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