IT Support Specialist

Responsibilities

• Keep user IT tools up to date and fully functional on both Windows and Mac.

• Ensure compliance with IT security principles.

• Maintain and manage cloud and on-premises resources and services.

• Assist users with internal applications.

• Ensure IT tools are procured in line with requirements and expectations.

• Actively participate in the selection acquisition and installation of laptops monitors and routers.

• Support colleagues with your knowledge while continuously developing your expertise.

• Proactively identify and resolve issues.

• Automate repetitive tasks.

• Maintain effective communication with colleagues.

Qualifications :

Requirements

• 1-3 years of professional experience in an operational or user support role.

• Strong conversational English skills both written and spoken.

• Interest in tackling technology solutions outside your comfort zone whether in the cloud or on-premises.

• Motivation to solve complex and varied IT challenges.

• Ability to take apart and reassemble a computer with confidence.

• Comfortable communicating with colleagues via chat phone and in person - sometimes simultaneously - while solving issues.

• Ability to understand the needs and language of developers recruiters finance marketing and operations teams.

• High standards for the quality of your work.

• Eagerness to take on new challenges and continue learning and developing professionally.

• A good sense of humor which is a key element of the Hiflylabs Internal IT Team culture.

Nice to have

• Azure knowledge

• MacOS/Linux knowledge

• Basic/intermediate networking skills

• Knowledge of scripting languages

Additional Information :

Why us

• Diverse projects: In each assignment there is always something new either on the technical or on the business side that helps you grow.
• Cutting edge technology: You will work with many of the most up-to-date technologies and tools.
• Strong and motivating team: We stress the importance of working together in tight-knit cohesive teams in which members help each other to reach the common goal.
• Work-life balance: We help you to feel good individually as well and coordinate work so it aligns with your leisure activities.
• Professional development: There are team gatherings on a regular schedule where colleagues can share their knowledge and have deep technical discussions.
• Focus on company culture: In addition to our business and professional achievements we are proud of the social bonding in the company which is based on mutual respect and helping one another.
• Personal mentoring: You will have your own mentor (just like everybody at Hiflylabs) who you can turn to with professional issues as well as with personal ones.

Remote Work :

No

Employment Type :

Full-time