IT Support Specialist
IT Support Specialist
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Job Description
Responsibilities
Keep user IT tools up to date and fully functional on both Windows and Mac.
Ensure compliance with IT security principles.
Maintain and manage cloud and on-premises resources and services.
Assist users with internal applications.
Ensure IT tools are procured in line with requirements and expectations.
Actively participate in the selection acquisition and installation of laptops monitors and routers.
Support colleagues with your knowledge while continuously developing your expertise.
Proactively identify and resolve issues.
Automate repetitive tasks.
- Maintain effective communication with colleagues.
Qualifications :
Requirements
1-3 years of professional experience in an operational or user support role.
Strong conversational English skills both written and spoken.
Interest in tackling technology solutions outside your comfort zone whether in the cloud or on-premises.
Motivation to solve complex and varied IT challenges.
Ability to take apart and reassemble a computer with confidence.
Comfortable communicating with colleagues via chat phone and in person - sometimes simultaneously - while solving issues.
Ability to understand the needs and language of developers recruiters finance marketing and operations teams.
High standards for the quality of your work.
Eagerness to take on new challenges and continue learning and developing professionally.
A good sense of humor which is a key element of the Hiflylabs Internal IT Team culture.
Nice to have
Azure knowledge
MacOS/Linux knowledge
Basic/intermediate networking skills
Knowledge of scripting languages
Additional Information :
Why us
- Diverse projects: In each assignment there is always something new either on the technical or on the business side that helps you grow.
- Cutting edge technology: You will work with many of the most up-to-date technologies and tools.
- Strong and motivating team: We stress the importance of working together in tight-knit cohesive teams in which members help each other to reach the common goal.
- Work-life balance: We help you to feel good individually as well and coordinate work so it aligns with your leisure activities.
- Professional development: There are team gatherings on a regular schedule where colleagues can share their knowledge and have deep technical discussions.
- Focus on company culture: In addition to our business and professional achievements we are proud of the social bonding in the company which is based on mutual respect and helping one another.
- Personal mentoring: You will have your own mentor (just like everybody at Hiflylabs) who you can turn to with professional issues as well as with personal ones.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
