Italian-Speaking Technical Support Agent Homeoffice within Portugal
Italian-Speaking Technical Support Agent Homeoffice within Portugal
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Job Description
Job Description
Experience the power of a game-changing career
Are you looking for whats next Our client is a global technology and services leader that powers the brands of the future. They help well-known brands the ones you use every day improve their businesses with technology and integrated solutions in over 70 countries. And theyre proud to be recognized with awards such as Worlds Best Workplaces Best Companies for Career Growth and Best Company Culture year after year.
If youre looking to grow and be inspired as a Customer Service Representative in Portugal(Homeoffice within Portugal)you will ensure that performance goals are met across all operations and that client expectations related to operational excellence are fulfilled: high targets regarding quality efficiency and customer journey improvement.
Career growth and personal development
Our client will give you all the training cutting-edge technologies and continuing support youll need to succeed. At our client theres real career and personal growth potential. About 80% of their managers and leaders have been promoted from within! Thats why they offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career youve always envisioned.
What you will do in this role
As a Customer Service Representative you will:
- Engage with customers to provide guidance and knowledge of Masterpiece Policy for Homeowners products and services via incoming calls or emails.
- Review requests make appropriate decisions and process accordingly.
- Demonstrate the ability to analyze information and solve problems.
- Work on continuous improvement for customer satisfaction.
Your qualifications
Our client is a great match if you:
- Have a native level of Italian (written and oral) and fluent in English (B2).
- Have excellent writing and communication skills coupled with empathy and team spirit.
- Love to identify the customers needs and propose fast solutions.
- Are proactive results-driven self-motivated and a great team player.
- Having previous customer experience is a plus.
Whats in it for you
In this role our client offers benefits that help you support your unique lifestyle:
- Competitive salary and performance bonus.
- Homeoffice within Portugal candidates must reside in Portugal mainland
- Fully paid training on the company and the project youll be working on.
- Career development programs specialized courses and language classes.
Eligibility to work
In accordance with Portugals law only applicants who are legally authorized to work in Portugal will be considered for this position.
Why work in Portugal
Portugal offers great shopping fantastic food a lively nightlife and an amazing cultural heritage. It enjoys a warm climate for most of the year. This is one of the many reasons why the stunning country has become one of the most popular destinations for Europeans and has a growing expat community.
Multilingual Jobs Worldwide
Multilingual Jobs Worldwide is a leading recruitment company focusing on connecting multilingual talent with exciting career opportunities worldwide. With a network of 400 partners in over 40 countries we have successfully helped more than 5400 candidates secure their dream jobs.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
