Customer Excellence Supervisor
Customer Excellence Supervisor
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Job Description
About Nubank
Nu was born in 2013 with the mission to fight complexity to empower people in their daily lives by reinventing financial services. We are one of the worlds largest digital banking platforms serving millions of customers across Brazil Mexico and Colombia. For more information visit
Our Customer Excellence team
We are building a community of fanatical customers and we do that by providing outstanding customer experience to everyone. Everything we do has our clients in the center of it - from the way we design our products to how we handle every customer interaction. We are building meaningful relationships with each of our clients and thats why millions of Latin Americans love us.
We are always looking for the most innovative and creative professionals out there. If you are tired of bumping into the same solutions for old problems we might as well be the next step of your career.
You can read more about it in our blog and get some insights into how we work.
As a Customer Experience Supervisor youre expected to:
- Passion for Customer Service and Operations dedicated to delivering exceptional customer experiences.
- Quick learner with a strong desire to take ownership of responsibilities independently.
- Contributes to the growth of the Xpeer chapter through strategic projects aligned with the chapter roadmap.
- Develops and mentors Xpeers to become future leaders.
- Strong focus on people management team development and leadership.
- Proactive self-driven and takes initiative without waiting for instructions.
- Hands-on approach willing to take on tasks beyond the defined scope when necessary.
- Provides proactive and constructive feedback on products tools customer insights and communication.
- Adaptable to sudden changes including shifting tasks working hours and uncertain situations.
- Strong cultural fit with Nubank demonstrating high alignment with its values.
- Takes full ownership of team performance tracking key metrics and driving continuous improvement.
Were looking for professionals who are:
- At least 2 years of experience in a similar role
- Fluent in English and Spanish (Desirable)
- Experience with tNPS management (is a plus not mandatory)
- Experience with Onboarding/Training (is a plus not mandatory)
- Great people skills - good listener great communication enjoys engaging in discussions with people with different backgrounds and from different cultures.
- Solid analytical & multi-tasking skills.
- Attention to detail data-management & results-oriented.
- Aligned with Nubank values
- Consistent experience with people management and proven record of people development and team performance management
Core Benefits
- Equity at Nubank
- Health insurance
- Vacations of 15 workdays
- NuLanguage - Language learning program
- Parental leaves
Diversity & Inclusion at Nubank
We want to have a product for everyone and we build strong and diverse teams that rise to the challenge. We are a team of the most creative people in technology and we hire under equal opportunity irrespective of gender ethnicity religion sexual orientation or background. We are proud to say that 30% of Nubankers recognize themselves as part of the LGBTQ community and 40% of our team comprises women in all positions and seniority levels. We are a very process-light organization that values human interactions and that is an essential part of our culture. At Nubank everyone has the opportunity to speak up and participate grow and share ideas.
The position is based in Bogot Colombia.
Nubank continues to hire for all open roles all interviewing and onboarding is done virtually. Everyone new to the team and our current staff will be working from home for 7-8 weeks and 1 at the office (Bogot).
Required Experience:
Manager
Employment Type
Full Time
