BPO CS - Center of Excellence Manager - Taguig
BPO CS - Center of Excellence Manager - Taguig
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Salary Not Disclosed
1 Vacancy
Job Description
About the Position: CS - Center of Excellence Manager (BGC Taguig) Onsite
Benefits:
- HMO coverage for the employee and two dependents (available from Day 1)
- Quarterly performance bonuses
- Excellent career development opportunities with exposure to multiple accounts
- Weekends off
Responsibilities:
- Developing and implementing operational strategies: Creating and executing plans to enhance efficiency quality and overall performance within the Center of Excellence.
- Leading and managing teams: Supervising team members providing guidance and support and promoting a collaborative working environment.
- Performance management: Monitoring key performance indicators (KPIs) and devising strategies to boost team performance.
- Stakeholder collaboration: Working with various stakeholders to ensure alignment and achieve shared objectives.
- Process improvement: Identifying opportunities to optimize processes and implementing effective solutions.
Requirements:
- Minimum of 5 years leadership experience in customer service management
- At least 7 years experience in a BPO environment
- Strong skills in Excel and PowerPoint
- Bachelors degree in any field
- Experience in designing process definitions or frameworks for coaching training reporting governance and workforce management
- Proven track record in process improvement and developing process frameworks
- Flexible to work in shifting schedules
- Willing to work onsite at BGC Taguig
- Available to start immediately
Employment Type
Full Time
