HR Support II - Japanese Bilingual
HR Support II - Japanese Bilingual
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1 Vacancy
Job Description
At Medtronic you can begin a life-long career of exploration and innovation while helping champion healthcare access and equity for all. Youll lead with purpose breaking down barriers to innovation in a more connected compassionate world.
A Day in the Life
At Medtronic we value what makes you unique. Be part of a company that thinks differently to solve problems make progress and deliver meaningful innovations.At our AskHR Department in Medtronic we focus on providing employees with a single point of contact for all their HR questions and we support HR in the execution of core processes to ensure consistency effectiveness and efficiency promoting use and adoption of our HR technology platforms.
AskHR HR Employee Support Representatives are directly involved in providing customers with accurate consistent and timely responses to their questions and issues regarding HR policy transactional and technology needs in an always evolving working environment.
For this role you are required to work from Manila office 2 days a week the rest is work from home. Medtronic does not cover the cost of relocation to Manila Philippines.
Responsibilities may include the following and other duties may be assigned:
You will be responsible for performing administration processing of transactions data input and verification of required documentation identifying navigating researching and troubleshooting HR transactional processes related to employee life cycle processes.
Perform daily operations whilst adhering precisely to the defined Work instructions & FAQs for your ELC Team providing answers to customers on a range of topics from HR policies Payroll Benefits and many more
Flag problems and work on A3s as per the DMAIC model
Actively participate in daily meetings
Support customers on email phone & live chat
Build connections with HR Centers of Expertise and get involved with HR projects as they arise and build your own career.
Assist with a wide variety of general administrative projects providing technical and highly skilled clerical support.
Actively contribute to our continuous improvement culture that gets everybody engaged every day in solving problems to improve the value we provide to our customers.
Required Knowledge and Experience:
Fluent in Japanese and English language (verbal and written)
1-3 years relevant experience. Customer service experience will also be considered.
You will demonstrate critical thinking ability to collaborate and create alignment generate ideas and set high standards focusing on the customer whilst fostering diversity & inclusion in everything that you do.
You are a strong problem solver with the ability to handle multiple competing priorities.
You like to work in a team environment and can also work using your own initiative.
You have strong attention to detail and have a technical aptitude possessing strong computer skills such as Excel Word Powerpoint etc
Interest in further developing within an international HR Shared Service environment and can work effectively and proactively on cross-functional teams.
Proven experience in managing customer interactions delivering solutions to complex inquiries and maintaining a high standard of professionalism.
Experience with HR systems: Workday ServiceNow Recognize System Cornerstone.
Experience or practice in Systems Thinking and Coaching
Basic understanding of MOS Principles Cell Operating System and record in A3/DMAIC is an advantage.
Graduate of Bachelors Degree.
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position but they are not an exhaustive list of all the required responsibilities and skills of this position.
Benefits & Compensation
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits resources and competitive compensation plans designed to support you at every career and life stage.
About Medtronic
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission to alleviate pain restore health and extend life unites a global team of 95000 passionate people.
We are engineers at heart putting ambitious ideas to work to generate real solutions for real people. From the R&D lab to the factory floor to the conference room every one of us experiments creates builds improves and solves. We have the talent diverse perspectives and guts to engineer the extraordinary.
Learn more about our business mission and our commitment to diversity here
Employment Type
Full-Time
